Mason Cornell
Ashburn,Virginia
Summary
Dynamic and dedicated professional with a proven track record of quickly mastering new skills with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Team Captain
South Block
11.2022 - Current
- Managed store inventory and implemented strategies to improve customer satisfaction ratings by regularly collecting feedback and addressing areas of improvement
- Implemented and maintained employee training programs to ensure consistent high-quality service and adherence to company standards
- Led team meetings and provided guidance to team members
- Developed and implemented strategies to increase sales and customer satisfaction
- Managed employee schedules and ensured adequate staffing levels at all times
- Ensured store cleanliness and organization by organizing shelves, cleaning equipment, and maintaining overall cleanliness
- Monitored employee performance and provided constructive feedback and coaching to improve individual and team effectiveness
- Evaluated team members' performance and provided recommendations for promotions or additional training based on their skills and capabilities
- Collaborated with store manager to develop and implement strategies for achieving sales targets and improving team performance
- Recognized and rewarded team members for their exceptional performance and contributions to store's success.
Bartender
Patsy's American Restaurant
04.2021 - 11.2022
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
Concierge
Alamo Drafthouse
02.2018 - 03.2019
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services such as personal drivers
- Serviced guests with real-time stay requests, phone, and in-person communications covering wide-ranging needs
- Ran errands for guests, stored items, and supported business needs.
Education
BA - Communication, Media Production and Criticism -
George Mason University
Fairfax, VA08.2022
Skills
- Teamwork and Collaboration
- Professionalism
- Multitasking
- Excellent Communication
- Organizational Skills
- Task Prioritization
- Self Motivation
- Decision-Making
- Problem-solving abilities
- Relationship Building
Skills
Computer Skills:
Excel Basics for Data Analysis, IBM, 09/01/23,
Data Visualizations and Dashboards with Excel and Cognos
Microsoft Suite
Google Suite
HTML
Graphic Design/Videography Skills:
Adobe CC
Dreamweaver
CSS
After Effects
Sony Vegas
Management Skills:
POS Systems
References
- Patsy's American Management, Leigh Kirchner, leigh.kirchner@gar-sc.com
- Patsy's American Management, Jonathan Young, y.jonathan31@yahoo.com
- Alamo Drafthouse, Brittany McCullock, brittany.mccullock@dcdrafthouse
Timeline
Team Captain
South Block
11.2022 - Current
Bartender
Patsy's American Restaurant
04.2021 - 11.2022
Concierge
Alamo Drafthouse
02.2018 - 03.2019
BA - Communication, Media Production and Criticism -
George Mason University
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