Mason Davis

• As a public safety communications officer in the county of Albemarle I am responsible for all incoming 911 calls for the county of Albemarle, the city of Charlottesville, as well as the University of Virginia. We also handle all dispatching of police, fire, and medical calls to field responders. We handle three separate police jurisdictions as well as two different fire rescue agencies. We have a large population entering over 181,000 calls for service and answering an average of 238,000 9-1-1 calls and administrative lines. I am also a CTO (Communications Training Officer) for my agency training the new coworkers that come to the dispatch floor after the in house training academy. I have the knowledge of handling all radio equipment as well as facilitating proper emergency responses. I have numerous certifications that I was able to obtain during my time, for example VCIN/NCIC, dispatch crisis negotiation certification, and the CTO trainer certification to name a few.

As a customer service representative at Wegmas I learned the fundamentals of basic customer service by meeting the needs of all the customers I had interacted with. During my time at Wegmans I did a lot of different tasks starting out as a cashier, then moving my way to working on the "helping hands team" which was responsible for getting carts into the building for the customers as well as helping other customers load groceries into their car if needed. After my time on the helping hands team I decided to explore other departments and transitioned to the Dairy Department of the store, my time here I was responsible for making sure all products were stocked full and ordering new product when needed. I was also the main closer in the dairy department often setting up the department for success when the opening employees arrived. I worked in many other roles at Wegmans during my two years including prepared foods and the grocery department.