Mason Dixon
Summary
Versatile and adaptable professional with a strong work ethic, possessing a proven track record of quickly learning new skills and collaborating effectively with diverse teams. Highly reliable and dependable, consistently following directions and procedures to ensure optimal outcomes. Prioritizes safety and excels at meeting expected timelines while remaining flexible in handling unexpected situations. Offers experience in warehouse, production, manufacturing, retail, hospitality, and medical environments, bringing a well-rounded perspective to any role.
Overview
7
7
years of professional experience
Work History
Operator II
Georgia Pacific
11.2023 - Current
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Assisted in training new Press Operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
- Enhanced operational resilience by cross-training on different types of equipment.
Operations : Outdoor Adventure Supply
FATE, LLC
04.2022 - 07.2023
- Standardized installation policies to streamline efforts and shorten task completion times.
- Led software development in multi-application, multi-server, and hosted environments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
Sleep Technologist
Drew Memorial Hospital
10.2021 - 03.2022
- Review history, physical information, medications, and procedure request, explain the procedure and orient patient to sleep center, prepare and calibrate equipment for testing, apply electrodes and sensors according to accepted published standards, perform calibrations, and ensure proper signal reception.
- Supported interdisciplinary collaboration by sharing relevant sleep study findings with primary care providers, pulmonologists, and other healthcare professionals involved in a patient's care plan.
- Document routine observations including sleep stages and clinical events, implement appropriate interventions
- Responsible for recognition of life-threatening emergencies during sleep studies and provided emergency care and notified proper response team
- Demonstrated adherence to professional ethics standards by maintaining strict confidentiality of patient information and upholding privacy regulations at all times.
Lineman Apprentice 2: Electrical Service
Primoris T&D
04.2021 - 09.2021
- Performed maintenance and reconducting work in varied weather conditions.
- Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
- Maintained a strong safety record by diligently adhering to OSHA regulations and company policies, ensuring the well-being of both team members and the public.
- Trained new team members in proper procedures, fostering a safe and efficient work environment.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Improved workplace safety by conducting regular equipment inspections and maintenance.
Industrial Wireman AP1: Electrical Services
Evers Electric
02.2021 - 04.2021
- Acquired expertise in multiple tools such as multimeters, cable testers leading to precise diagnosis of problems related to electrical systems.
- Contributed to a safer work environment by identifying and reporting potential hazards and implementing corrective actions.
- Gained experience in reading blueprints, schematics, wiring diagrams, which resulted in accurate interpretation for successful project completion.
- Assisted in reducing downtime by promptly addressing emergency breakdowns and restoring power to affected areas.
- Demonstrated commitment to ongoing personal development through active participation in apprenticeship program coursework and hands-on learning experiences.
- Performed routine and complex maintenance and repairs on various electrical equipment.
Customer Service Representative: Outdoor Adventure Supply
FATE, LLC
10.2019 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Outdoor Crew: River Rafting Guide
Fall City Floating LLC
06.2019 - 09.2019
- Fostered a culture of continuous learning among colleagues, leading skill-building sessions on various rafting techniques.
- Demonstrated strong problem-solving abilities during unexpected situations while guiding groups downriver.
- Enhanced guest experience by providing comprehensive safety briefings and ensuring proper equipment usage.
- Streamlined pre-trip preparation processes, reducing wait times for guests and increasing overall efficiency.
- Collaborated with management to implement best practices for river rafting tours, elevating service quality across all trips.
- Maintained high safety standards by conducting regular equipment inspections and implementing updated protocols.
Customer Service Representative: Outdoor Adventure Supply
FATE, LLC
05.2018 - 06.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
- Safety compliance
- Heavy equipment operation
- Complex Problem-solving
- Performance evaluations
- Negotiation
- Contract management
- Adaptability and flexibility
References
Available upon request.
Timeline
Operator II
Georgia Pacific
11.2023 - Current
Operations : Outdoor Adventure Supply
FATE, LLC
04.2022 - 07.2023
Sleep Technologist
Drew Memorial Hospital
10.2021 - 03.2022
Lineman Apprentice 2: Electrical Service
Primoris T&D
04.2021 - 09.2021
Industrial Wireman AP1: Electrical Services
Evers Electric
02.2021 - 04.2021
Customer Service Representative: Outdoor Adventure Supply
FATE, LLC
10.2019 - 02.2021
Outdoor Crew: River Rafting Guide
Fall City Floating LLC
06.2019 - 09.2019
Customer Service Representative: Outdoor Adventure Supply
FATE, LLC
05.2018 - 06.2019
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