Mason Engstrom
Boulder,CO
Summary
Dynamic and personable, with a proven track record in service-sales and effective communication, honed across roles from Big Orange Midtown to Subaru. Excelled in customer relationship building and quality control, driving satisfaction and operational excellence. Successfully self-started a detail cleaning business, achieving over 35 satisfied customers through exceptional service and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lot Technician
Subaru
08.2022 - 05.2024
- Detailed cars completely and thoroughly
- Streamlined vehicle delivery process for improved client experience and timely service.
- Conducted regular inspections of vehicles on the lot to ensure optimal presentation and functionality.
- Enhanced customer satisfaction by efficiently organizing and maintaining the dealership lot.
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
Host
Big Orange Midtown
07.2021 - 05.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Resolved guest and employee complaints to maintain complete customer satisfaction and staff effectiveness.
Detail Cleaner
Rock Town Car Wash & Detail
06.2020 - 07.2021
- Self started a two-man car and truck detail business in February 2020 with one partner.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Accumulated 35+ satisfied customers over 12 months in business, operating from my car.
Landscape Worker
Buddy's Lawn Care
05.2019 - 10.2019
- Lawn maintenance and grass care to residential and public properties such as churches and office buildings.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding and general clean-up.
Education
BBA - Real Estate
05.2026
No Degree - Business Administration And Management
12.2023
High School Diploma -
05.2022
Skills
- Service-Sales Experience
- Over a Year of Experience at Subaru
- Personable and Effective Communicator
- Problem Solver
- Customer Greeting and Relationship Building
- Work effectively with Co-workers
Timeline
Lot Technician - Subaru
08.2022 - 05.2024
Host - Big Orange Midtown
07.2021 - 05.2022
Detail Cleaner - Rock Town Car Wash & Detail
06.2020 - 07.2021
Landscape Worker - Buddy's Lawn Care
05.2019 - 10.2019
University of Colorado At Boulder - BBA, Real Estate
Front Range Community College - No Degree, Business Administration And Management
Little Rock Central High School - High School Diploma,
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