Summary
Overview
Work History
Education
Skills
Timeline
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Mason Feig

DANIA Beach,Florida

Summary

Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives. Action-oriented [Job Title] with [Number] years of proven experience in automotive business development operations. Maintains sales and service forecasts to achieve goals. Spearheads and develops automotive marketing and appointment strategies to generate business for dealership.

Overview

8
8
years of professional experience

Work History

BDC Manger

Aventura Cjdr
10.2022 - Current
  • Helped team achieve goals to boost sales and build morale.
  • Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
  • Generated promotional letters, postcards and emails to encourage customers to visit dealership.
  • Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
  • Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
  • Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
  • Logged customer comments in dealer management system for follow-up.

Assistant Office Manager

US Standard Products
01.2021 - 10.2022
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.

Team Leader

Publix
06.2016 - 12.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Grocery Stock Clerk

Publix
06.2016 - 06.2017
  • Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
  • Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.

Education

Electrical Engineering -

Mcfatter Tech
Davie, FL

High School Diploma -

South Broward High School
Hollywood, FL
06.2019

Skills

  • Market strategies
  • Sales coordination
  • Performance Evaluation
  • Salesforce
  • Budget Management

Timeline

BDC Manger

Aventura Cjdr
10.2022 - Current

Assistant Office Manager

US Standard Products
01.2021 - 10.2022

Team Leader

Publix
06.2016 - 12.2020

Grocery Stock Clerk

Publix
06.2016 - 06.2017

Electrical Engineering -

Mcfatter Tech

High School Diploma -

South Broward High School

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Mason Feig