Mason Fraij
Lampasas,TX
Summary
A cybersecurity graduate, driven to secure digital environments and tackle cyber threats. I bring a strong foundation in network security and a hands-on approach to problem-solving, Eager to contribute skills and passion in a dynamic professional setting."
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Beneport
01.2024 - Current
- Provided technical assistance and support for employees via remote channels, including email, phone, and ticketing system.
- Addressed and resolved employees' questions and concerns regarding security protocols and technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Implemented security awareness training course for employees, ensuring adherence to cybersecurity protocols.
IT Technician
Freelancer
09.2022 - 01.2024
- Installed and configured hardware, software, and peripherals such as printers, scanners, and monitors.
- Performed regular maintenance tasks such as disk clean-up, defragmentation, virus scans.
- Troubleshot network connectivity issues across multiple platforms including LAN and WAN connections.
- Assisted in the development of new IT policies for end-user support.
- Created user accounts with appropriate permissions levels for access to data resources.
Education
Associate of Science - Cybersecurity
Valencia College
Orlando, FL01.2024
Skills
- Proficient in providing remote technical support via email, phone, and ticketing system
- Strong understanding of cybersecurity principles and best practices
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues efficiently
Certification
CompTIA Security+
Timeline
IT Support Specialist
Beneport
01.2024 - Current
IT Technician
Freelancer
09.2022 - 01.2024
Associate of Science - Cybersecurity
Valencia College