Mason Fuentes
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Evo Entertainment and Mcdonald’s. Skilled in client relationship building and operations oversight, I excel in driving project success and team collaboration. My approach has consistently led to increased repeat business and efficient problem resolution, showcasing adaptability and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
American Lifeline
Saint Hedwig, TX
05.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Assistant Kitchen Manager
Evo Entertainment
Schertz, TX
02.2023 - 05.2024
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Manager
Mcdonald’s
Schertz, TX
01.2019 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma - Architectural Engineering
Byron P Steele Ii High School
Schertz, TX10.2018
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Scheduling
- Schedule Management
- Error Correction
- Records coordination
- Service Marketing
- Equipment Repair
- Resources Allocation
- Estimations and quotes
- Operations Oversight
- Customer Support
- Proficient in Software
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Decision-Making
- Multitasking
- Excellent Communication
- Analytical Thinking
- Task Prioritization
- Relationship Building
- Logistics Coordination
- Interpersonal Communication
- Process Improvement
- Written Communication
- Team building
- Process Analysis
Certification
•Food handlers
•TABC
•Training certification
•Food manager certification (Servsafe)
Timeline
Independent Contractor
American Lifeline
05.2024 - Current
Assistant Kitchen Manager
Evo Entertainment
02.2023 - 05.2024
Manager
Mcdonald’s
01.2019 - 02.2023
Diploma - Architectural Engineering
Byron P Steele Ii High School