Hi, I’m
Mason Gilbertson
Retail
Auburn,AL
Overview
5
years of professional experience
Work History
Winn-Dixie Supermarkets
Grocery Associate
08.2019 - Current
Job overview
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Supported loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Managed inventory accurately by conducting regular counts and updating records accordingly.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
Auburn Highschool
2018
University Overview
Skills
- Customer service excellence
- Reliability
- Task prioritization
- Adaptability
- Deductive Reasoning
- Effective communication
- Team collaboration
Additional Information
Additional Information
As a grocery associate I have filled all of these roles at one point in my career
- Cashier
- Bagger
- Customer service Representative
- Stocker
- Reset team specislist
- Pricing Specialist
- Inventory Management
- Part time Store Manager
- Front end Department Manager
Timeline
Grocery Associate
Winn-Dixie Supermarkets
08.2019 - Current
Auburn Highschool