Mason Hartley

- Increased tenant satisfaction by promptly addressing concerns and resolving issues.

- Maintained high occupancy rates through effective marketing strategies and excellent customer service.

- Enhanced community atmosphere by planning and executing engaging resident events.

- Conducted thorough market research to stay informed of current trends and competitor offerings.

- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.

- Delivered rush merchandise on tight schedules to meet customer targets.
- Worked through multiple contract jobs simultaneously while individually managing my work flow & schedule.

- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Trained employees on accurate triaging and dispatching procedures while personally handling numerous daily calls.
- Supported customers reactively by creating, confirming, revising and canceling orders to meet changing needs.
- Oversaw investigation and resolution of customer and vendor issues.