Mason Helmel
Willernie,MN
Summary
Cyber Security student with associates degree in Cloud Engineering, with a strong background in customer service, support, and leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Repair Technician IV
Vivacity Tech
02.2022 - 05.2023
- Diagnosed and repaired ChromeOS and Windows devices.
- Developed and maintained a parts inventory system using SKUs.
- Trained and mentored new hires, enhancing repair efficiency and accuracy.
- Ensured 100% documentation accuracy in repair logs.
Repair Technician
Trafera Computer Consultants
01.2021 - 10.2021
- Conducted diagnostics and logic board repairs on macOS and iOS devices.
- Documented repairs and diagnoses comprehensively.
- Improved part-sourcing efficiency.
Customer Support Representative
Target
09.2020 - 01.2021
- Resolved customer issues with a high satisfaction rate.
- Managed suspected fraud cases and collaborated with supervisors for resolution.
Education
Bachelor of Science - Cyber Security
Dunwoody College of Technology
Minneapolis, MN05.2027
Associate of Science - Cloud Computing and Architecture
Dunwoody College of Technology
Minneapolis, MN05.2025
Political and Data Science, German Majors
University of Saint Thomas
Saint Paul, MN05.2020
Skills
- Cloud & Infrastructure: AWS, Azure, Terraform, Kubernetes, IaaS, PaaS, Lambda
- Programming & Tools: SQL, Linux, GitHub, Infrastructure as Code (IaC)
- Databases: Relational, NoSQL
- Projects: Dunividy private video sharing and transcription
- Other: Microsoft 365 Suite, RHEL, Containers, Virtualization
- Customer service
Accomplishments
Eagle Scout leadership award
Certification
- Microsoft Azure Fundamentals (AZ-900)
- AWS Certified Cloud Practitioner
- Eagle Scout Leadership Award
Soft Skills
- Bilingual: English and German
- Leadership and Team Collaboration
- Strong Interpersonal and Communication Skills
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Repair Technician IV
Vivacity Tech
02.2022 - 05.2023
Repair Technician
Trafera Computer Consultants
01.2021 - 10.2021
Customer Support Representative
Target
09.2020 - 01.2021
Political and Data Science, German Majors
University of Saint Thomas
Bachelor of Science - Cyber Security
Dunwoody College of Technology
Associate of Science - Cloud Computing and Architecture
Dunwoody College of Technology