Summary
Overview
Work History
Education
Skills
Timeline
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Mason Hess

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Summary

Versatile and results-driven professional with a strong background in construction and customer service, notably at Town and Country Hardware. Excelled in project management, demonstrating safety program compliance and exceptional teamwork. Proven track record of enhancing customer satisfaction and streamlining operations, leveraging problem-solving skills and construction supervision expertise to exceed employer expectations.

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

4
4
years of professional experience

Work History

Builder

Town and Country Hardware
07.2024 - Current
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Used personal expertise and craftsmanship to complete residential and commercial renovations.
  • Coordinated subcontractors to complete work within quality and timeframe targets.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Developed detailed construction plans and organized required materials to maintain productivity.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Used variety of hand and power tools to complete tasks.

Car Washer

Sams Express
06.2024 - 10.2024
  • Greeted customers and guided cars into washing and detailing area.
  • Pressure washed car exterior, wheel wells, and tires.
  • Cleaned wash equipment after shift and confirmed proper storage.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.

Food Runner

Tap Station
08.2023 - 03.2024
  • Greeted customers and provided outstanding customer service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Processed payments for orders and provided customers with change.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Cashier

Chick-fil-A
02.2021 - 07.2022
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Grace Christian School
Raleigh, NC
05-2026

Skills

  • Safety program compliance
  • Construction supervision
  • Safety enforcement
  • Equipment management
  • Labor oversight
  • Dining room setup
  • Dining room assistance
  • Foodservice
  • Service station maintenance
  • Table service
  • Bussing tables
  • Table bussing
  • POS systems
  • Problem-solving
  • Beverage preparation
  • Opening and closing procedures
  • Quick learner
  • Teamwork and collaboration

Timeline

Builder

Town and Country Hardware
07.2024 - Current

Car Washer

Sams Express
06.2024 - 10.2024

Food Runner

Tap Station
08.2023 - 03.2024

Cashier

Chick-fil-A
02.2021 - 07.2022

High School Diploma -

Grace Christian School
Mason Hess