Mason H. Frost
Washington
Summary
Resourceful Catering Operations Manager with extensive experience in managing high-volume catering serviExpertise in strategic planning, cross-department communication, staff management, and client relations to drive operational excellence, and superior customer satisfaction.tion. Proven track record of implementing process improvements that boost efficiency and lower costs. Strong vendor relationships contribute to enhanced event execution quality.
Overview
13
13
years of professional experience
Work History
Catering Operations Manager
Restaurant Associates (Compass Group)
Washington
01.2025 - Current
- Developed SOPs, contracts, and core policies to enhance departmental operations.
- Customized InforSCS/Reserve software to align with operational requirements.
- Collaborated with executive culinary team to craft core and seasonal menus.
- Automated financial reporting processes for catering revenue optimization.
- Reduced costs and boosted revenue through strategic planning and event performance analysis.
- Established a change log and distribution process to improve communication within the unit.
- Trained hourly banquet staff in collaboration with HR and staffing agencies.
- Supervised catering staff to ensure delivery of exceptional customer service.
- Planned and executed events with major political figures, including the POTUS, VPOTUS, and several cabinet members, and developed core knowledge of working with the Secret Service.
Catering Coordinator
Wolfgang Puck Catering (Compass Group)
Atlanta
11.2023 - 01.2025
- Managed event planning for corporate and private events accommodating up to 5,000 guests.
- Developed menus tailored to client preferences and budget restrictions.
- Supervised staff during events to ensure adherence to established procedures.
- Worked closely with sales director and marketing team to execute promotions and source creative collateral
- Coordinated with vendors for timely delivery of food, beverages, and supplies.
- Created detailed timelines for events to guarantee completion of all tasks.
- Edited and executed contracts while facilitating communication between sales manager and clients.
- Distributed weekly Distro and daily Change Log to maintain operational clarity.
- Processed invoices post-event to ensure prompt payment.
Front of House Keyholder, Bartender, Server, and Trainer
Boxcar at Hop City
Atlanta
05.2021 - 10.2023
- Curated exceptional guest experiences by memorizing names and preferences during each visit.
- Executed private events, coordinating logistics during regular and non-business hours.
- Assisted in menu development for quarterly rollouts to enhance customer offerings.
- Managed operations across two floors, ensuring seamless integration of restaurant and special events.
- Trained new staff, equipping them with skills necessary for success in dynamic environment.
- Engaged with neighborhood events, aligning delivery services with local expectations.
- Focused efforts on creating an invigorating atmosphere that energized the team and guests.
Catering Services Manager, Event Manager
Dogwood Catering
Marietta
11.2018 - 09.2021
- Acted as Sales Manager and primary event coordinator, ensuring seamless operations.
- Maintained adherence to schedules while overseeing daily operations.
- Delivered consistent, professional customer service across all phone and email communications.
- Enacted marketing strategies while managing multiple social media platforms.
- Enforced cleaning and safety protocols to ensure a secure environment.
- Researched current trends in catering and event design for innovative offerings.
- Updated menus and handouts to reflect modern design and culinary trends.
- Coordinated events for up to 1,200 guests in venues ranging from 2,000 to 11,000 square feet.
Brand Ambassador/ Event Artist
Tarte Incorporated
Greater Atlanta Area
10.2016 - 05.2018
- Educated customers on cosmetics at Ulta, Sephora, and Macy's stores.
- Conducted product demonstrations to showcase capabilities of various cosmetics.
- Engaged customers in discussions to highlight product benefits.
- Assisted in developing pricing and marketing strategies for each product.
- Researched current trends and advancements in cosmetics and dermatology.
Server & Bartender
Mellow Mushroom
Columbus
05.2012 - 09.2016
- Selected server for VIP dining experiences, ensuring exceptional service quality.
- Trained new recruits in restaurant operations and service standards.
- Served assigned tables efficiently while maintaining high attention to detail.
- Filled in for absent servers to maintain optimal staffing levels.
- Mastered menu items and preparation methods to provide accurate information.
- Coordinated catering duties for local events, including Frog Town Hollow Jam.
- Hosted guests, creating welcoming atmospheres to enhance dining experiences.
- Assisted with food orders, scheduling, and various managerial responsibilities.
Education
Certificate in Event Coordination -
Emory School of Continuing Education
01.2016
High School Graduate -
Harris County High
01.2014
Risk Management - Minor in Hospitality Management
Georgia State University
Atlanta, GASkills
- Memory for names and faces
- Project management
- Operational efficiency
- Contract negotiation
- Change management
- Sanitation standards
- Food presentation
- Attendance oversight
- Revenue growth
- Vendor negotiation
- Schedule control
- Staff training and leadership
- Account growth
- Catering consultation and management
- Food and beverage costing
- ServSafe certification
- Event planning proficiency
- Table setting and arrangement
- Lead database management
- File management and organization
- Health code compliance
- Cross-functional teamwork and collaboration
- Inventory cost control
- Financial reporting and analysis
- Menu development
Affiliations
- Monthly book club member and meeting host
- Vibrant social calendar with frequent group mixers and social outings
- Local music and theatre lover
- Avid cook
References
References available upon request.
Timeline
Catering Operations Manager
Restaurant Associates (Compass Group)
01.2025 - Current
Catering Coordinator
Wolfgang Puck Catering (Compass Group)
11.2023 - 01.2025
Front of House Keyholder, Bartender, Server, and Trainer
Boxcar at Hop City
05.2021 - 10.2023
Catering Services Manager, Event Manager
Dogwood Catering
11.2018 - 09.2021
Brand Ambassador/ Event Artist
Tarte Incorporated
10.2016 - 05.2018
Server & Bartender
Mellow Mushroom
05.2012 - 09.2016
Certificate in Event Coordination -
Emory School of Continuing Education
High School Graduate -
Harris County High
Risk Management - Minor in Hospitality Management
Georgia State University
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