Mason Hickey
Mesa,AZ
Summary
Dedicated and empathetic customer service professional with over 2 years of experience in fast-paced, high-volume environments requiring strong communication, problem-solving, and adaptability. Skilled at building rapport with diverse individuals, resolving guest concerns with patience and professionalism, and navigating complex reservation and scheduling systems. Well-prepared to thrive in a 24/7 operation with full schedule flexibility and a strong work ethic.
As a frequent flyer, I understand the high standard of professionalism and courtesy expected in the airline industry. I’m fully committed to upholding Alaska Airlines’ values by delivering exceptional service to both guests and teammates. I’m available to work without scheduling constraints and am eager to begin on September 8th or October start dates as needed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Upward Project's- Joyride
09.2024 - Current
- Delivered exceptional service, boosting customer satisfaction ratings.
- Efficiently managed multiple tables, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization, promoting a welcoming atmosphere.
- Upsold menu items, increasing average check size by 15%.
- Handled customer inquiries and complaints with professionalism.
- Trained new staff, improving team efficiency and service quality.
- Executed quick table turnover, maximizing restaurant capacity.
- Consistently received positive feedback, fostering repeat business.
Server/Busser
Casa Ramos
06.2022 - 03.2024
- Delivered exceptional service, boosting customer satisfaction ratings.
- Efficiently managed multiple tables, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization, promoting a welcoming atmosphere.
- Trained new staff, improving team efficiency and service quality.
- Consistently received positive feedback, fostering repeat business.
Education
High School Diploma -
Chandler High School
Chandler, AZ05-2024
Radiography
Mesa Community College
01.2024
Skills
Efficient typing speed of 35-40 words per minute
Effective problem-solving abilities
Effective communication in writing and speech
Conflict resolution expertise
Effective time management
Customer Service skills with 3 years of experience
Certification
- NREMT Certification
- Food Handlers Card
- Alcohol Handlers Certification
Hobbies and Interests
I have a true passion for travelling and everything that comes with it; experiencing the world is my life goal.
Timeline
Server
Upward Project's- Joyride
09.2024 - Current
Server/Busser
Casa Ramos
06.2022 - 03.2024
Radiography
Mesa Community College
High School Diploma -
Chandler High School
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