Mason Holbrook
Franklin
Summary
Experienced Salesforce Consultant with a proven track record in end-to-end project management. Collaborates effectively with stakeholders to identify key requirements and pain points, delivering tailored solutions that optimize Salesforce systems. Possesses strong communication skills, adept at effectively conveying ideas and solutions to clients. Demonstrates leadership abilities in leading project teams to ensure timely delivery and adherence to scope.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Implementation Manager, Partner
Topsis Consulting
04.2023 - 04.2024
- Led a team of consultants to successfully deliver complex projects for clients in various industries, ensuring high-quality deliverables and client satisfaction
- Developed and maintained strong relationships with key clients, resulting in repeat business and additional opportunities for upselling consulting services
- Managed project budgets, timelines, and resources effectively to deliver projects on time and within budget
- Collaborated with cross-functional teams to develop innovative solutions to client challenges, driving business growth and profitability.
Sr. Salesforce Consultant
Provisions Group
01.2023 - 04.2023
- Collaborated with clients to gather and document business requirements, design solutions, and deliver high-quality, on-time project deliverables
- Conducted regular Salesforce system audits and implemented solutions to optimize performance, security, and scalability in alignment with industry standards
Business Analyst
CrossPeak Solutions
03.2022 - 01.2023
- Managed a 40+ client base on managed service contracts and met with each client weekly to establish requirements based on the client's needs
- Translated stakeholder requirements into concrete deliverables such as user cases, functional specifications, and process and data model diagrams
- Evaluate company’s operational and process requirements by interviewing stakeholders and analyzing documents and workflows
Salesforce Consultant
Insight Powered
11.2020 - 03.2022
- Learned to develop skills both technically and communicatively through an agile methodology
- Guided a project from kickoff through to the testing phase of a project
- Delivered on key requirements gathered in the discovery phase of the project
Sales Associate
Liberty Mutual Insurance
11.2017 - 03.2020
- Brought in to support/expand a growing Tennessee agency
- Expanded agency through networking with local businesses and supported agency owners in meeting client needs
- Promoted to support and lead a top 10 multi-state agency in the company
- Led the team and region in life sales in 2019 and 2020 in the Sales Associate role
- Built a large account of over $250,000 in revenue for the company
- Packaged multilayered plans specifically tailored to each client's needs
Education
Certified Flight Instructor - Aviation
ATP Flight School
11.2020
Skills
- Salesforce Architecture and Data Structure
- Customer Service
- Project Management
- Data migration
- Business analysis
- Requirements gathering
Certification
- Salesforce Certified Administrator, 11/01/20
- Salesforce Certified Service Cloud Consultant, 04/01/22
- Certified Flight Instructor
Timeline
Implementation Manager, Partner
Topsis Consulting
04.2023 - 04.2024
Sr. Salesforce Consultant
Provisions Group
01.2023 - 04.2023
Business Analyst
CrossPeak Solutions
03.2022 - 01.2023
Salesforce Consultant
Insight Powered
11.2020 - 03.2022
Sales Associate
Liberty Mutual Insurance
11.2017 - 03.2020
Certified Flight Instructor - Aviation
ATP Flight School
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