Summary
Overview
Work History
Education
Skills
Timeline
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Mason Holderbein

Madison

Summary

Shift Supervisor with 8+ years of experience in customer service and team leadership, known for optimizing workflows and enhancing guest satisfaction. Demonstrates strong skills in training, crisis management, and problem-solving, ensuring operational excellence and safety. Passionate about fostering a positive work environment and driving continuous improvement in service quality.

Overview

9
9
years of professional experience

Work History

Deli Clerk

Costco
10.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Shift Supervisor

Starbucks
04.2023 - 10.2024
  • Lead team to ensure efficient service, fostering a positive work environment, and maintaining high customer satisfaction
  • Manage daily operations, oversee staff performance, and ensure compliance with company policies and procedures
  • Coordinate with team members to streamline workflows, enhance communication, and improve overall service quality
  • Ensure accuracy in order processing, maintain inventory levels, and uphold cleanliness standards
  • Optimized team workflows, resulting in improved service efficiency and higher customer satisfaction
  • Monitored inventory levels accurately, preventing stock shortages and ensuring optimal supply chain management

Cast Member

Walt Disney World Resort
06.2018 - 03.2023
  • Greeted and assisted guests efficiently, enhancing their overall experience
  • Implemented safety protocols for boat attractions at Magic Kingdom Watercraft, ensuring guest and cast safety
  • Oversaw staffing and operations, maintaining high standards of service and efficiency through coordinating
  • Conducted training for new and existing cast members
  • Trained new and existing cast members on safety procedures and operational protocols, enhancing overall team performance
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
  • Coordinated cast members, ensuring smooth operations and guest satisfaction

Guests Services

Robert Trent Jones Golf Trail
08.2016 - 06.2018
  • Work bag drop to help customers unload and load back from car to golf cart
  • Make sure carts are pulled up, clean, and presentable
  • Make sure customers are taken care of arriving, on the course, and leaving the golf course
  • Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
  • Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
  • Upheld safety standards within the workplace through proper training, equipment use, and adherence to protocols.
  • Ensured golfer safety by identifying potential hazards on the course and addressing them promptly.

Education

Jacksonville State University
Jacksonville, AL
01.2015

High School -

Oxford High School
Oxford, AL
01.2014

Skills

  • Customer experience
  • Leadership
  • Trainer
  • Critical thinking
  • Problem solving
  • Crisis management

Timeline

Deli Clerk

Costco
10.2024 - Current

Shift Supervisor

Starbucks
04.2023 - 10.2024

Cast Member

Walt Disney World Resort
06.2018 - 03.2023

Guests Services

Robert Trent Jones Golf Trail
08.2016 - 06.2018

Jacksonville State University

High School -

Oxford High School

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Mason Holderbein