Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mason Houseworth

Sesser,IL

Summary

Dynamic leader with extensive experience at TDS Services, excelling in staff supervision and employee training. Proven track record in enhancing customer satisfaction and ensuring safety compliance. Skilled in scheduling shifts and performance metrics, fostering a positive work environment while driving productivity and operational improvements. Committed to developing top talent and achieving organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mcdonalds Shift Leader

J and M inc
Benton, IL
02.2025 - Current
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in training new employees on shift operations.

General Manager

TDS servies
Mt. Vernon, IL
08.2024 - 02.2025
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Ensured compliance with safety regulations and company policies.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Performed regular price checks to ensure competitive pricing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Store Manager

TDS services
Ina, IL
06.2023 - 08.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided training to new employees on company policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained inventory by checking merchandise to determine levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coached and developed store associates through formal and informal interactions.

Department Manager

TDS Services
Ina, IL
10.2022 - 06.2023
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Handled shift overstock, restocking and inventory control.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Ensured compliance with all safety regulations in the workplace.

Mcdonalds Shift Leader

TDS services
Ina, IL
10.2021 - 10.2022
  • Analyzed key performance indicators to identify effective strategies.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Resolved customer complaints promptly and professionally.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.

Mcdonalds Team Member

tds services
Ina, IL
06.2021 - 10.2021
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.

Education

High School Diploma -

Sesser-vailer
Sesser, IL
05-2023

Skills

  • Staff supervision
  • Safety compliance
  • Employee training
  • Scheduling shifts
  • Customer service
  • OSHA regulations compliance
  • Positive attitude
  • Rules enforcement
  • Staff engagement
  • Employee attendance monitoring
  • Shift leadership
  • Assigning work
  • Performance metrics
  • Staff training and development

Certification

  • Food saftey certified
  • Drivers licenses

Timeline

Mcdonalds Shift Leader

J and M inc
02.2025 - Current

General Manager

TDS servies
08.2024 - 02.2025

Assistant Store Manager

TDS services
06.2023 - 08.2024

Department Manager

TDS Services
10.2022 - 06.2023

Mcdonalds Shift Leader

TDS services
10.2021 - 10.2022

Mcdonalds Team Member

tds services
06.2021 - 10.2021

High School Diploma -

Sesser-vailer

Similar Profiles

CREATE PROFILE