Mason Hudson
Brentwood,CA
Summary
Dynamic and results-driven professional with a diverse background in project management, creative content creation, and exemplary customer service. Known for adaptability and innovation, with a proven ability to excel in fast-paced environments. Eager to bring expertise in technology, marketing, and small business management to contribute to Google's mission of innovation and excellence. Performance-oriented Sales Leader offering exceptional record of achievement over 2 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
SMB Account Manager
Verizon Wireless
03.2022 - Current
- Collaborate cross-functionally with various departments within Verizon to enhance customer satisfaction and streamline processes
- Successfully promoted and sold Verizon's 5G home internet service, contributing to increased market penetration and revenue growth
- Awarded "Employee of the Month" for exceeding sales targets and demonstrating dedication to customer service excellence
- Ranked in the top 10 of sales representatives in Northern California
- Negotiated contract renewals with established clients, maintaining a high retention rate while increasing overall account value.
- Assisted in the development of marketing materials targeted at SMB customers, leading to increased brand awareness and lead generation.
- Managed a portfolio of SMB accounts, consistently meeting or exceeding assigned sales quotas and performance metrics.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced account retention by proactively addressing clients'' needs and resolving any issues promptly.
- Achieved revenue growth by identifying and pursuing new sales opportunities within existing accounts.
Marketing Content Director
Elemental Designs
04.2015 - Current
- Directed and produced over 100 marketing videos for clients including Google, Amazon, and Atlas 10, resulting in increased web traffic and customer engagement
- Led a marketing team in developing high-quality content to drive traffic and enhance brand visibility across social media platforms.
- Amplified brand awareness through strategic partnerships with influencers, bloggers, or other relevant industry professionals.
- Managed external freelancers and agencies, ensuring consistent communication and quality control throughout project lifecycles.
- Developed training materials for new hires, facilitating smooth onboarding processes in the department.
- Consistently met deadlines while maintaining high-quality output, even under tight timelines or budget constraints.
- Implemented SEO best practices within all content to increase organic search traffic and visibility on search engines.
- Oversaw the creation of multimedia elements such as videos or infographics that enhanced storytelling capabilities within written pieces.
General Manager
Spirit Halloween
08.2021 - 11.2021
- Managed store associates and operations, resulting in the highest weekly sales performance in California
- Led a team to achieve and exceed sales goals, fostering a culture of excellence and teamwork.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Google Project Management Certification -
Coursera
09.2021
Film and TV Productions/Small Business Management -
Diablo Valley College
06.2020
Skills
- Business Team Collaboration: Demonstrated ability to collaborate effectively with cross-functional teams to streamline processes and enhance customer satisfaction
- Product Promotion: Proven track record of successfully promoting and selling Verizon's products and services, including 5G home internet, insurance, and streaming perks
- Sales Performance: Outstanding sales performance, consistently exceeding sales targets and driving revenue growth in competitive markets
- Customer Service Excellence: Dedication to providing exceptional customer service, resulting in increased customer satisfaction and loyalty
- Adaptability: Ability to quickly adapt to new Verizon products, services, and technologies, enabling effective promotion and sales to diverse customer bases
- Account Management: Skilled in managing multiple business accounts, ensuring seamless service delivery, resolving issues promptly, and identifying opportunities for upselling and cross-selling
- Communication Skills: Strong communication and interpersonal skills, with the ability to effectively convey the value propositions of Verizon's offerings to customers
- Detail-Oriented: Detail-oriented with excellent organizational and time management skills, capable of managing multiple tasks and priorities simultaneously to meet and exceed performance expectations
- CRM proficiency
- Pipeline Management
- Technical understanding
- Customer Service
- Sales Targeting
- Goal Setting and Achievement
- Staff Training and Development
- Sales Presentations
- Sales processes
- Analytical problem solver
- B to B sales
- Closing Techniques
- Time Management
- Relationship Building
Languages
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
SMB Account Manager
Verizon Wireless
03.2022 - Current
General Manager
Spirit Halloween
08.2021 - 11.2021
Marketing Content Director
Elemental Designs
04.2015 - Current
Google Project Management Certification -
Coursera
Film and TV Productions/Small Business Management -
Diablo Valley College
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