Proven leader with 25 years of sales, management and customer service experience. Energetic, personable and a dependable teammate. Communicates with honesty and clarity and listens attentively. Will represent employer with class and professionalism. Works well under pressure and with deadlines. Seeks position in sales or management with a growing company that shares values of hard work, integrity and service to the community.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Isle of Palms Beach Chair Company
01.2011 - 02.2022
In 10 years grew revenue from $600K to over $1.8 million; doubled pre-tax profit.
Expanded and re-designed company website which resulted in online orders increasing from 10% to 70% of all sales.
Initiated Facebook and Google marketing campaigns to target customers at lower cost.
Established partnerships with 2 hotels and 3 condo regimes to secure exclusive beach rental contracts.
Managed staff of up to 40 employees including recruiting, hiring, training and scheduling.
Processed payroll, assisted in accounting and filed all necessary tax forms.
Created delivery and setup lists, tracked inventory, and purchased equipment as needed.
Executed successful phone sales, processed payments and resolved customer service issues.
Communicated successfully with local government officials, homeowner’s associations, and vendors.
Operations Manager
Beverly Hall Furniture Galleries
01.2002 - 01.2011
Managed warehouse and delivery staff of approximately 20 full time employees including recruiting, hiring, training and scheduling.
Served as the primary contact at the distribution center for salespeople, company employees and customers.
Addressed customer service issues related to delivery teams and repair technicians.
Inspected merchandise prior to delivery to ensure quality of product.
Responsible for inventory control and merchandise transfers using barcode and rack system.
Routed delivery trucks and communicated with drivers in route.
Re-designed layout of warehouse to simplify processes, increase efficiency and maximize available space.
Education
Bachelors of Business Administration (BBA), International Business -
University of Georgia
Skills
Operations Management
Personnel Management
Financial Planning
Budget Development
Operations Oversight
Sales Negotiation
Staff Training and Development
Business Planning
Documentation and Reporting
Inventory Control
Time Management
Customer Service
Volunteer Experience
Christ our King/Stella Maris School, Recess volunteer, School grounds clean-up, Set-up and take down at school functions, Class chaperone, Assist in planning of school fundraising activities including fall bazaar and school golf tournament, 01/01/14, 01/01/22
Isle of Palms Clean Up Crew, Conducted weekly beach sweeps during peak season to collect trash left on beach, 01/01/16, 01/01/21
Girl Scouts of America, Assisted in building and drove the parade float for Christmas Parade, 01/01/14, 01/01/17
Scottish Rite Children’s Hospital, Mailed fundraising materials and delivered books to patients, 01/01/02, 01/01/10
Timeline
Owner/Operator
Isle of Palms Beach Chair Company
01.2011 - 02.2022
Operations Manager
Beverly Hall Furniture Galleries
01.2002 - 01.2011
Bachelors of Business Administration (BBA), International Business -
University of Georgia
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