Mason Johnson
Pittsburgh,PA
Summary
Proven Customer Service Cashier at Sinfully Sweet Chocolates, adept in cash management and POS system operation, enhanced customer loyalty through expert complaint resolution and empathetic service. Demonstrated reliability, ensuring a welcoming environment and promoting positive shopping experiences, significantly boosting customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Sinfully Sweet Chocolates
01.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA05.2027
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- POS System Operation
2nd Degree black belt
Achieved 2nd degree black belt at North Hills ATA Martial Arts.
Timeline
Customer Service Cashier
Sinfully Sweet Chocolates
01.2023 - 07.2024
High School Diploma -
North Hills Senior High School
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