Mason Jones

As a host:

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Contributed to team success through effective communication and cooperation with coworkers and management
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Trained Hosts/Hostesses

As a Busser:

• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Cross-trained to handle different restaurant roles, including front of house, Dishwashing, and Bussing
• Clear tables of dishes then clean/Sanitize
• Maintain stock of Dips, chips, cups, small dishes, ice, etc for servers and kitchen staff
• Maintain cleanliness of server facilities, tables, floors and kitchen
• Trained new Bussers

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods