Mason Kassing
Saginaw
Summary
Results-driven Administrative Professional with expertise in delivering high-quality outcomes in fast-paced office environments. Proficient in communication, problem-solving, and time management, with a focus on collaboration and adaptability. Experienced in providing effective clerical and administrative support while fostering a productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Team Member
State Farm Insurance
07.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Communicated with customers, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Collaborated with team members to streamline operational processes, enhancing efficiency in daily tasks.
- Utilized CRM software to manage client information and track policy changes accurately.
- Assisted in training new employees on company policies and procedures, fostering a supportive work environment.
- Developed solutions for common client concerns, improving overall satisfaction and retention rates.
- Maintained accurate client records, ensuring proper billing and payment tracking.
Amazon Delivery Driver
Post Office USPS
04.2023 - 08.2023
- Ensured timely mail distribution by operating delivery vehicles efficiently.
- Minimized delivery times while adhering to all safety protocols and guidelines.
- Maintained vehicle cleanliness and compliance with maintenance schedules for reliability.
- Managed package inventory, confirming all items were ready for delivery.
- Delivered packages promptly to customer doorsteps and business locations.
- Utilized maps, GPS technology, and instructions for efficient delivery routes.
Team Member
Bed Bath & Beyond
01.2022 - 02.2023
- Enhanced customer satisfaction by guiding product selection and addressing inquiries.
- Promoted team safety by maintaining clean, organized, efficient work environments.
- Fostered strong team dynamics through cooperative relationships with coworkers and managers.
- Optimized product presentation by ensuring sales floor cleanliness and organization.
- Boosted sales readiness through efficient shelf restocking during peak shopping hours.
- Executed merchandising standards, showcasing promotional items and seasonal displays effectively.
- Ensured transaction accuracy by managing cash register and balancing till each shift.
- Elevated store operations by training new associates on policies and customer service.
Team Member
KFC
05.2021 - 11.2021
- Enhanced customer satisfaction through efficient cash handling services.
- Demonstrated strong work ethic in fast-paced environments with high demands.
- Adapted quickly to new situations, showcasing a proven learning ability.
- Organized and detail-oriented, ensuring accuracy in all tasks performed.
- Collaborated effectively with team members to achieve common goals.
Education
Associate of Applied Science - Radiology
Delta College
12.2025
High School Diploma -
Bentley Senior High School
Burton, MI05.2022
Skills
- Sales
- Communication skills
- Organizational skills
- Computer Skills
- Attention to detail
- Money handling
- Time Management
- Microsoft office and Google office
- Clerical experience
- Delivery Driver Experience
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Filing
- Customer service
Certification
- Driver's License
- Insurance Producer License
- Property & Casualty License
Professional License
- Property and casualty license
- Drivers license
Languages
English
Native or Bilingual
Timeline
Insurance Team Member
State Farm Insurance
07.2023 - Current
Amazon Delivery Driver
Post Office USPS
04.2023 - 08.2023
Team Member
Bed Bath & Beyond
01.2022 - 02.2023
Team Member
KFC
05.2021 - 11.2021
Associate of Applied Science - Radiology
Delta College
High School Diploma -
Bentley Senior High School