Summary
Overview
Work History
Education
Skills
Timeline
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Mason LaFlamme

Grants Pass

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Wildland Firefighter

Pacific Ridgeline Forestry
07.2024 - 01.2025
  • Utilized water pumps for extinguishing flames and preventing fire spread.
  • Coordinated with team members to execute firefighting strategies and ensure effective response.
  • Monitored weather conditions to assess fire behavior and adjust tactics accordingly.
  • Completed rigorous training programs to develop skills in wildfire tactics and safety.
  • Operated fire engines and specialized equipment to support firefighting efforts.

Wholesale Pharmaceutical

Premier Oxygen
01.2022 - 07.2024
  • Established trust with clients through consistent communication and personalized service.
  • Designed comprehensive sales plans to penetrate new markets and boost brand visibility.
  • Expanded customer base through targeted marketing strategies and attending industry events.
  • Exceeded quarterly sales targets consistently by implementing effective sales techniques tailored to individual client needs.
  • Evaluated client feedback data to drive improvements in products offerings and customer service experience.

Customer Service/Manager

News and Smokes
02.2019 - 12.2021
  • Counting/Ordering inventory
  • Scheduling and Timesheet Management
  • Built strong relationships with key clients to drive repeat business and referrals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Landscaper

Creative Landscape Design
01.2017 - 08.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
  • Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.

Line Cook/Dishwasher

The River's Edge
01.2014 - 01.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Education

High School Diploma -

Illinois Valley High School
01.2013

Skills

  • Physical fitness and endurance
  • Customer service
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Scheduling
  • Product knowledge
  • Meticulous attention to detail
  • Continuous improvement
  • Sales expertise

Timeline

Wildland Firefighter

Pacific Ridgeline Forestry
07.2024 - 01.2025

Wholesale Pharmaceutical

Premier Oxygen
01.2022 - 07.2024

Customer Service/Manager

News and Smokes
02.2019 - 12.2021

Landscaper

Creative Landscape Design
01.2017 - 08.2018

Line Cook/Dishwasher

The River's Edge
01.2014 - 01.2015

High School Diploma -

Illinois Valley High School

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Mason LaFlamme