John Leatherwood
Lubbock
Summary
Dynamic business owner with extensive experience at Big Daddy's Collision, which I rebranded into Impact Collision. I am adept in contract negotiation and comprehensive strategy development. I have a proven track record in enhancing operational efficiency and employee training, driving revenue growth, and fostering strong customer relationships. Recognized for implementing innovative programs that boost employee loyalty and reduce turnover.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner
Big Daddy's Collision/Impact Collision
10.2013 - 03.2024
- Successfully established and managed four retail locations, overseeing all aspects of operations, including inventory management, staff recruitment and training, and customer service.
- Led a diverse workforce of more than 75 employees across multiple departments, ensuring effective communication and collaboration to achieve organizational goals.
- Consistently generated annual gross sales of $9.4 million through effective sales strategies, exceptional customer service, and innovative marketing campaigns.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Manager
Big Daddy's Collision
07.2010 - 10.2013
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Scoggin Dickey Body Shop
04.1999 - 07.2010
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Pat Gray Body Works
03.1996 - 10.1999
- Accomplished multiple tasks within established timeframes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Lubbock High School
Lubbock, TXSkills
- Contract Negotiation
- Comprehensive Strategy Development
- Product Identity Creation
- Business management
- Employee Training Programs
- Budget Planning
- Business Operations Administration
Certification
I-CAR Certified
BASF Performance Group Member
Auto Body Associations of Texas Member
Timeline
Owner
Big Daddy's Collision/Impact Collision
10.2013 - 03.2024
Manager
Big Daddy's Collision
07.2010 - 10.2013
Assistant Manager
Scoggin Dickey Body Shop
04.1999 - 07.2010
Manager
Pat Gray Body Works
03.1996 - 10.1999
High School Diploma -
Lubbock High School
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