Mason Manbru
The Bronx,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Maverick Concierge
02.2024 - 09.2024
- Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
- Manage approximately 30 incoming calls, emails, and faxes per day from customers, with the utmost professionalism to achieve maximum guest satisfaction and respect Four Seasons Standards.
Night Auditor
HHM Hotels Country Inn And Suites
09.2023 - 01.2024
- Complete night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Management must be notified immediately if any police, fire, or ambulance services come to the hotel due to an incident, whether they're the ones making the call or not.
- Run all audit reports and organize them as directed.
- Complete the Night Audit checklist.
- Promote a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Guest Service Agent/Front Desk
Grayson Hotel
03.2023 - 09.2023
- Responsible for providing excellent customer service, including check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns.
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
- It resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.
- Collected room deposits, fees, and payments.
Sales Representative
Spectrum
08.2022 - 02.2023
- Meets established objectives relative to monthly sales goals and increases sales volume and penetration through assigned leads and assigned property portfolio.
- Maintained well-informed knowledge base of competitor activities throughout signed territory and informed manager of any changing competitive pricing programs or marketing directions.
- Respond to customer problems and complaints according to established company policy and follow through to ensure issues are satisfactorily resolved.
- Accurately completes all necessary paperwork to support sales activities in manner, consistent with quality control guidelines, including dispositions, sales orders, and sales reporting.
IT Technical Support Specialist
Agilant Solutions, Inc. (NYC DOE)
10.2021 - 07.2022
- Install, configure, and maintain software and hardware components of computer and network systems.
- Ensure security of client and server computers by installing and upgrading antivirus and firewall software.
- Support people whenever encounter challenges with computers and network devices.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Work closely with software vendors to report and resolve any identified issues, ensuring technology environment remains stable and reliable for all users.
Call Center Representative
Agilant Solutions Inc. (NYC DOE)
03.2020 - 09.2021
- Manage high call volumes while providing exceptional customer support and maintaining professional composure.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Master multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers .
- Communicate with households and schools to review, verify, and request additional information to process requests for student transportation eligibility approval or to resolve transportation status issues.
Sales Associate
Foot Locker
06.2019 - 01.2020
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintains awareness of all product knowledge, and current or upcoming products/trends.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Cardinal Hayes High School
Bronx, NY06.2021
Skills
- Conflict management
- Exceptional communication
- Guest Relations
- Policy Enforcement
- Task Delegation
- Office streamlining
- Management interaction
- Organizational Skills
- Multitasking
- User Support
- Problem-solving abilities
- Project Management
Certification
- CPR/AED, 04/01/22, 04/30/24
- Driver's License
- BLS Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge Supervisor
Maverick Concierge
02.2024 - 09.2024
Night Auditor
HHM Hotels Country Inn And Suites
09.2023 - 01.2024
Guest Service Agent/Front Desk
Grayson Hotel
03.2023 - 09.2023
Sales Representative
Spectrum
08.2022 - 02.2023
IT Technical Support Specialist
Agilant Solutions, Inc. (NYC DOE)
10.2021 - 07.2022
Call Center Representative
Agilant Solutions Inc. (NYC DOE)
03.2020 - 09.2021
Sales Associate
Foot Locker
06.2019 - 01.2020
- CPR/AED, 04/01/22, 04/30/24
- Driver's License
- BLS Certification
- CPR Certification
High School Diploma -
Cardinal Hayes High School
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