Mason Matos
Brooklyn,NY
Summary
Well-trained Hospitality professional promoting 10 years of expertise in the hotel/food and beverage industry. Passionate leader enthusiastic about improving team productivity and maximizing guest satisfaction. Great customer service and conflict resolution skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelance Hospitality Professional
Self-employeed
11.2021 - Current
- Conceptualized, planned, and flawlessly executed a diverse range of intimate gatherings using comprehensive logistical arrangements, including meticulous venue selection, vendor management, and precise timeline coordination
- Provided bespoke consultancy services to hospitality businesses, devising and implementing tailored sales strategies and marketing campaigns to boost revenue streams and enhance market positioning
- Optimized inventory management processes, advising on inventory curation strategies to optimize stock turnover rates and enhance profitability.
Assistant General Manager/Public Relations Officer
Randolph Beer WBURG
08.2019 - 11.2021
- Facilitate daily management of the floor and kitchen between FOH and BOH staff consisting of over 90 employees throughout three store locations
- Conduct daily inspections to ensure food and workplace safety compliance with state standards
- Train new and existing employees while inspiring brand loyalty through feedback and incentive strategies
- Create content, Schedule/monitor posts and ad campaigns via Instagram, Google Ads, and email threads.
Bartender/Server
The Bari
09.2018 - 04.2019
Bartender/Server
Skylight Lounge in The Watson Hotel
08.2016 - 05.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Aid in the integrity of corporate events and buyouts to assure service flow between staff members.
Tea Guide/Sales Associate
DavidsTea
10.2014 - 10.2016
- Implement customer service tactics to increase foot traffic and establish loyalty to our brand while applying sales strategies to achieve our periodic sales goals while keeping up to date with product knowledge.
Education
Bachelor of Technology - Hospitality Management
New York City College of Technology, CUNY
Brooklyn, New YorkSkills
- POS Systems (Breadcrumb, Toast, Touch Bistro)
- Opera Property Management Systems
- Microsoft Office Suite
- Staff Training and Development
- Problem-solving skills
- Customer Service Management
- Working knowledge of written and spoken Spanish
Certification
- Internet and Computing Core Certification (IC3)
- DOH Certification in Food Protection
- TIPS Certification
Timeline
Freelance Hospitality Professional
Self-employeed
11.2021 - Current
Assistant General Manager/Public Relations Officer
Randolph Beer WBURG
08.2019 - 11.2021
Bartender/Server
The Bari
09.2018 - 04.2019
Bartender/Server
Skylight Lounge in The Watson Hotel
08.2016 - 05.2018
Tea Guide/Sales Associate
DavidsTea
10.2014 - 10.2016
Bachelor of Technology - Hospitality Management
New York City College of Technology, CUNY