Mason McClellan
Columbus
Summary
Mission-driven and solutions-focused team player with 10+ years of experience in operations management, customer service, staff development, and public relations. Committed to helping people in the most meaningful manner in society. Bachelor of Arts in Criminology graduate. Seeking to obtain any Service Worker position suitable for skills within a Non-Profit/ community-based company that provides a positive learning environment, allowing me the opportunity to gain experience to contribute to personal growth and the betterment of society.
Overview
4
4
years of professional experience
Work History
Project Administrator
Miles-McClellan Construction Company Inc.
03.2025 - Current
- Administer projects by processing commitments, change orders, prevailing wage reports, and billings. Maintain project files and facilitate communication. Provide secretarial support and perform miscellaneous functions to support the team.
- Support accounting and Project teams with billings, payrolls and document management.
- Obtain project insurance and Notice of Commencements.
- Management and organization of historical records and data.
- Track prevailing wage reports, subcontractor insurance, and Workers Comp Certificates.
- Monitor DBE, MBE, FBE requirements.
- Coordinated project schedules, ensuring alignment between teams and timely completion of tasks.
- Managed documentation processes, improving accuracy and accessibility of project records.
- Scout and help prepare proposals and other required documentation for future projects.
- Create and streamline billing and filing system within specialized departments.
Client Specialist P&C Licensed
Overmyer Hall Associates
01.2023 - 03.2025
- Communicating daily with OHA Associates, Client's and Carrier Contacts via phone and email, providing answers to questions and concerns to all commercial lines products, policies and general knowledge.
- Using Motor Vehicle Report Software to obtain reports and determine drivers eligibility.
- Learning mail processes, sort, scanning, and mailing in a timely and organized manner.
- Work closely with Client's and Carriers to request, process any mid-term changes to accounts.
- Keeping proper documentation of all communication and activity with both Client's, Managers and all other OHA associates, maintaining compliance and organization within the system.
- Working closely with Client Managers to coordinate and obtain renewal information to process renewals on time. Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments.
- Processing of complex certificates of insurance and contract reviews for commercial lines accounts.
- Process policies, cancellations and endorsements timely and accurately.
- Prepare and update renewal proposals and summaries as assigned.
- Follow up on cancellations and billing issues by effectively communicating with client and carrier and Client Specialist Supervisor and/or Commercial Lines Operations Managers.
- Pursue and maintain professional insurance designations as recommended by Overmyer Hall Associates.
General Manager
A and R Creative Group
09.2021 - 03.2023
- Successfully promoted to General Manager in directing daily operations across 10+ staff in a$500,000+ annual revenue company, formerly facilitating services as a Customer Service Representative assisting up to 100+ clients per shift, as well as Ordering and Invoicing Clerk duties for inventory worth $500 - $700.
- Diligently handle all customer service and employee-related functions including scheduling, processing payments, managing employee performance, task delegation, and directing employees for positive working and continued customer service excellence.
- Realized productivity improvements ranging from 10% to 25% through continuous improvement methodology - identifying and eliminating waste in operations.
- Cross-training in multiple store duties, and obtained Safe-Serve Certification as the Manager-on-Duty.
- Recruit, hire, on-board, and train associates, administer payroll monthly, and provide operational information during meetings with senior leadership.
- Streamline spreadsheets to analyze data and sales forecasts that helped introduce process improvements that enhanced productivity within new business developments.
Education
Commission -
State Of Ohio Notary Public
01.2025
Bachelor of Arts - Criminology
Ohio University
Athens, OH01.2021
High School Diploma -
Upper Arlington High School
Columbus, OH01.2017
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Suite
- Data Entry
- Database Management
- Adobe
- Operations Management
- Staff Training and Development
- On-boarding and Recruitment
- Payroll
- Strategic Planning
- Time Management
- Problem-Solving
- Multi-Tasking
- Documentation Management
- Compliance Management
Timeline
Project Administrator
Miles-McClellan Construction Company Inc.
03.2025 - Current
Client Specialist P&C Licensed
Overmyer Hall Associates
01.2023 - 03.2025
General Manager
A and R Creative Group
09.2021 - 03.2023
Bachelor of Arts - Criminology
Ohio University
Commission -
State Of Ohio Notary Public
High School Diploma -
Upper Arlington High School