Summary
Overview
Work History
Education
Skills
Timeline
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Mason McDonald

Meridian,MS

Summary

Dynamic and goal-oriented professional with a proven track record, excelling in customer service and complaint resolution. Adept at maintaining accurate records and fostering positive client relationships, leveraging strong problem-solving skills and effective communication to enhance satisfaction and operational efficiency. Recognized for delivering exceptional service and supporting team success.

Overview

8
8
years of professional experience

Work History

Agent

Iqor
02.2025 - 05.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Cashier Assistant Manager

Shell Gas Station
06.2024 - 12.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.

Yard Foreman

Action Installers
01.2021 - 11.2023
  • Inspected loading operations for outgoing delivery to comply with shipping specifications, load limits and safety regulations.
  • Maintained smooth operations during peak periods with proactive planning strategies that accounted for seasonal fluctuations in workload.
  • Loaded and unloaded trucks with loaders, forklifts and other heavy equipment and supervised routine maintenance, inspection and registration to maintain good operating condition.
  • Conducted safety and yard inspections and documented and distributed findings and observations.
  • Implemented preventative maintenance schedules for equipment, resulting in reduced repair costs and increased longevity of assets.

Assistant Manager

Dollar General
01.2019 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Busboy

Logans Roadhouse Grill
01.2017 - 12.2018
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

Southeast High School
Meridian, MS
05.2020

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Critical thinking
  • Flexible schedule
  • Information documentation
  • Conflict resolution
  • Recordkeeping proficiency
  • Polite communication skills
  • Schedule management
  • Product sales
  • Sales closing
  • Internet savvy
  • Heavy equipment operation

Timeline

Agent

Iqor
02.2025 - 05.2025

Cashier Assistant Manager

Shell Gas Station
06.2024 - 12.2024

Yard Foreman

Action Installers
01.2021 - 11.2023

Assistant Manager

Dollar General
01.2019 - 11.2020

Busboy

Logans Roadhouse Grill
01.2017 - 12.2018

High School Diploma -

Southeast High School

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Mason McDonald