Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Mason McWhortor

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
03.2020 - 02.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

Assistant General Manager

McDonald's
05.2021 - 03.2024
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the $4.1 million business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Lead the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Interacted well with customers to build connections and nurture relationships.

Assistant General Manager

Taco Bell
05.2024 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Assisted in recruiting, hiring and training of team members.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Education

High School Diploma -

Creekview High School
Canton, GA
05.2021

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
06.2028

Skills

  • Employee Scheduling
  • Business Operations Knowledge
  • Strategic Planning Skill
  • Training and Development Background
  • Employee Relations
  • Human Resources
  • Customer Retention
  • Food Safety and Sanitation
  • Delegation skills
  • Conflict resolution

Accomplishments

Won a competition held by the Greater Atlanta McDonald's Operations Association in training and certifying 5 or more crew trainers in a 6-month span in order to improve customer satisfaction and crew retention

Certification

Microsoft Word Certified


Certified OTP2 (Operations Technology Person)- This is a training certification for McDonald's which certifies one to fix and prevent any technological issues in the store, as well as properly maintaining technological equipment

References

References available upon request.

Timeline

Assistant General Manager

Taco Bell
05.2024 - Current

Assistant General Manager

McDonald's
05.2021 - 03.2024

Crew Member

McDonald's
03.2020 - 02.2021

High School Diploma -

Creekview High School

Bachelor of Science - Criminal Justice

Colorado Technical University

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Mason McWhortor