Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mason Morrison

Canal Winchester

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Jenis Splendid Ice Creams
05.2022 - Current
  • Responsible for admin work such as collaborating with Loomis, scheduling, and sales data management
  • Oversee and organize store projects such as resigning store layouts and implementing new inventory systems
  • Supervised daily operations to ensure exceptional customer service and product quality.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Conducted regular staff performance reviews, promoting professional development opportunities.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction rates.

Cashier/Service Assistant

Menards
10.2021 - 05.2022
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Implemented efficiency improvements that reduced transaction times and enhanced workflow.

Cashier/Service Coordinator

Meijer
08.2019 - 10.2021
  • Processed customer transactions efficiently and accurately using cash registers and point-of-sale systems.
  • Maintained clean and organized checkout areas to enhance customer experience and operational efficiency.
  • Assisted customers with inquiries, providing product information and resolving issues promptly.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Food Processor/Shipment Coordinator

Sirna and Sons
08.2017 - 05.2019
  • Operated food processing machinery to ensure optimal production flow.
  • Maintained cleanliness and organization of work area to meet safety standards.
  • Assisted in training new employees on operational procedures and equipment usage.
  • Monitored product quality, identifying defects and implementing corrective actions.
  • Implemented best practices for waste reduction, contributing to sustainability efforts.
  • Built and packed boxes for shipment.
  • Contributed to company growth by meeting or exceeding production goals on a regular basis.

Education

High School Diploma -

Waterloo High School
Atwater, OH
06-2017

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Time management
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • POS systems operations
  • Employee scheduling
  • Hiring and training

Certification

  • ServeSafe Certification
  • Microsoft Excel Certification
  • Dean's List

Timeline

Assistant Store Manager

Jenis Splendid Ice Creams
05.2022 - Current

Cashier/Service Assistant

Menards
10.2021 - 05.2022

Cashier/Service Coordinator

Meijer
08.2019 - 10.2021

Food Processor/Shipment Coordinator

Sirna and Sons
08.2017 - 05.2019

High School Diploma -

Waterloo High School

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