Mason Oliveira Jorge
Northampton,PA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining a high standard of service. Proven ability to manage guest interactions efficiently, ensuring a seamless experience. Committed to team collaboration and adapting to dynamic environments, with a focus on communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Host, Busser
Whitehall Diner
Whitehall, Pa
01.2026 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system effectively to optimize seating arrangements.
- Coordinated with kitchen and wait staff to enhance guest experience.
- Monitored dining area for cleanliness and order, addressing issues proactively.
- Handled customer inquiries and resolved concerns with professionalism and efficiency.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Receptionist Manager
Mia Bella Hair Studio
Whitehall, Pa
05.2025 - Current
- Managed front desk operations to ensure seamless customer experiences.
- Supervised and trained reception staff to enhance service delivery standards.
- Implemented scheduling systems to optimize appointment management efficiency.
- Coordinated communication between clients and stylists to improve workflow.
- Monitored daily financial transactions to maintain accurate records.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
Party Assistant
Portuguese American Club
Bethlehem, PA
03.2025 - Current
- Assisted in organizing and executing events, ensuring seamless operations and guest satisfaction.
- Coordinated logistics for party setups, including decorations, seating arrangements, and equipment management.
- Collaborated with team members to maintain cleanliness and organization of event spaces before and after functions.
- Provided excellent customer service by addressing guest inquiries and resolving issues promptly during events.
Retail Stock Clerk
Redners Warehouse
Northampton, PA
05.2023 - 06.2025
- Managed inventory levels to ensure stock availability and minimize discrepancies.
- Organized merchandise displays to enhance visual appeal and optimize customer engagement.
- Assisted in training new staff on company protocols and inventory management systems.
- Collaborated with team members to streamline restocking processes, improving efficiency.
Team Member
Skyzone
08.2022 - 12.2022
- Assisted in daily operations ensuring safety and cleanliness standards were met.
- Collaborated with team to maintain high levels of customer satisfaction through efficient service.
- Trained new team members on operational procedures and best practices for guest engagement.
- Conducted inventory checks to maintain stock levels and support supply chain management.
Basket Manager
Northampton Pool
06.2021 - 08.2021
- Oversaw daily operations, ensuring safety and compliance standards were met consistently.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Highschool Grad -
Northampton Area High School
Northampton, PA06-2025
No Degree - Studying General Education
Northampton Community College
Bethlehem, PASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
Accomplishments
Achieved distinguished honor roll throughout all of high school
Made news stations and traveled to multiple states with my dance group.
Interests
Tutoring - Often helped elementary students when they needed assistance learning physical and mental material, Coaching - I have coached a few youth basketball teams from ages of 10-11 all the way up to 13-14 year old students, Hunting - I enjoy hunting/fishing with my family when it is in season, Go-Cart Racing - I often go to the track with my cousins and friends to race
Timeline
Host, Busser
Whitehall Diner
01.2026 - Current
Receptionist Manager
Mia Bella Hair Studio
05.2025 - Current
Party Assistant
Portuguese American Club
03.2025 - Current
Retail Stock Clerk
Redners Warehouse
05.2023 - 06.2025
Team Member
Skyzone
08.2022 - 12.2022
Basket Manager
Northampton Pool
06.2021 - 08.2021
Highschool Grad -
Northampton Area High School
No Degree - Studying General Education
Northampton Community College
ACCOLADES
Distinguished Honors, 4.0 GPA