Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Oliver

Trabuco Canyon,CA

Summary

Hardworking individual available 30 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves 100 to 500 customers daily. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support. Experienced Courtesy Clerk bringing 3 years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Courtesy Clerk

Stater Bros Markets
02.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted in unloading trucks and stocking shelves with new products.
  • Processed returns and refunds in accordance with store policies.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Managed timely and effective replacement of damaged or missing products.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Education

High School Diploma -

Tesoro High School
Las Flores, CA
05.2024

Skills

  • POS Systems and Ordering Platforms
  • Work Prioritization
  • Calm and Professional Under Pressure
  • Order documentation
  • Materials Transport
  • Problem Resolution
  • Efficient and Courtesy
  • Store Cleaning
  • Patience and Tolerance
  • Understanding Customer Needs
  • Loading and Unloading Carts
  • Positive Attitude
  • Teamwork and Collaboration
  • Floor cleaning
  • Customer Assistance
  • Calm Under Pressure

Timeline

Courtesy Clerk

Stater Bros Markets
02.2022 - Current

High School Diploma -

Tesoro High School
Mason Oliver