Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mason Osteen

Davenport,FL

Summary

Dependable Key Holder with relevant experience in retail and customer service. Strengths include efficient inventory management, cash handling, and staff supervision. Successfully enhanced store operations by implementing effective sales strategies and delivering high-quality customer service. Demonstrated skills in problem-solving, leadership, and team collaboration.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer advocate

Carvana
12.2024 - Current
  • Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
  • Demonstrate a deep understanding of the Carvana product line and services, providing accurate information on pricing, availability, features, and benefits
  • Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
  • Maintain up-to-date knowledge of company policies and procedures, as well as industry trends and best practices
  • Develop relationships with customers by building trust and rapport through active listening and empathy
  • Follow up with customers after their purchase to ensure satisfaction and address any additional needs
  • Assist in resolving escalated customer complaints and disputes
  • Monitor customer feedback and provide insights to management for improvement opportunities
  • Collaborate with cross-functional teams to identify process improvements that will enhance customer experience
  • Track customer interactions and document customer feedback in CRM system
  • Generate reports on customer service metrics such as response time, resolution rate, etc.
  • Participate in team meetings and training sessions to stay informed of new products and service

Key Holder

Batteries Plus
06.2023 - 12.2024
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Soap Maker/Packing and Shipping Clerk

Essential Depot
01.2024 - 03.2024
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Loaded completed orders on pallets according to delivery numbers.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Maintained clean and organized work area, adhering to safety standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Restaurant Food Server

Chili’s Restaurant
03.2022 - 03.2023
  • Answered questions about menu selections and made recommendations when requested.
  • Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
  • Assisted other servers as needed, including setting up dining areas before shifts began.
  • Complied with all sanitation regulations within restaurant’s guidelines.
  • Organized tables quickly so new guests could be seated in a timely fashion.
  • Resolved customer complaints courteously and efficiently.
  • Performed opening and closing duties such as restocking supplies, cleaning work stations.

Sales Associate

Walmart
03.2020 - 12.2021
  • Demonstrated product features and benefits for customers’ needs.
  • Processed transactions using a point-of-sale system.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.

Skills

  • Staff Oversight
  • Customer Service Management
  • Team training and development
  • Bank Deposits
  • Task Delegation
  • Resource Management
  • Battery Replacement
  • Hardware Installation
  • Software updating
  • Upselling strategies
  • Data entry
  • Task scheduling

Certification

Wise certification level 1

Timeline

Customer advocate

Carvana
12.2024 - Current

Soap Maker/Packing and Shipping Clerk

Essential Depot
01.2024 - 03.2024

Key Holder

Batteries Plus
06.2023 - 12.2024

Restaurant Food Server

Chili’s Restaurant
03.2022 - 03.2023

Sales Associate

Walmart
03.2020 - 12.2021

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Mason Osteen