Mason Palmer
Exeter,USA
Summary
Experienced professional with a strong background in customer service from positions at Driscoll's Home Center and Ace Hardware. Thrives in fast-paced environments, leveraging teamwork and computer skills to improve operational efficiency. Recognized for strong problem-solving abilities and fostering teamwork, consistently delivering exceptional service and aiding in the training of new team members.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ace Hardware
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Mixed paint.
- Cut keys.
- Used a manual pallet jack.
Team Member/Floor Associate
Driscoll's Home Center
01.2021 - 01.2025
- Putting items on shelves.
- Taking out trash/cardboard.
- Closing up the store.
- Cash register.
- Mopping/sweeping floors.
- Key cutting.
- Paint mixing.
- Personal computer experience.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Provided excellent customer service through solving problems and answering questions.
- Assisted new employees during training sessions.
- Used a manual pallet jack.
Education
Associate in Applied Science (A.A.S.) - Computer Graphics/New Media
05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Computer skills
- Microsoft Word and PowerPoint
- Adobe Software (Photoshop, InDesign, Illustrator, etc)
- Video Editing
Timeline
Sales Associate - Ace Hardware
03.2025 - Current
Team Member/Floor Associate - Driscoll's Home Center
01.2021 - 01.2025
Luzerne County Community College - Associate in Applied Science (A.A.S.), Computer Graphics/New Media
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