- Adventure Travel
- Creative writing
- Singing and playing piano
- Fashion and personal style
- Photography
- Painting
- Personal development and self-improvement
- Experimenting with ingredients and flavors in the kitchen
Mason Pershpalaj
Telford,Pennsylvania
Summary
Motivated professional with exceptional communication and problem-solving skills. A detail-oriented worker with a proven track record in customer service and training. Experienced in coordinating logistics and managing high-pressure situations. Ability to enhance organizational effectiveness and contribute positively to team dynamics.
Overview
2
2
years of professional experience
Work History
Host
Northbound
08.2023 - 06.2025
- Trained forty new hires for a hosting position. Taught them everything that involves customer service protocol and operational procedures, including our online system.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
- Monitored dining area for cleanliness and readiness, ensuring a welcoming environment.
- Maintained reservation system, ensuring accurate bookings and minimizing wait times for guests.
- Took reservations and to-go orders by phone and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners and bussers during busy hours to increase workplace efficiency.
- Created positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld restaurant standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular guests to foster a sense of community within the establishment.
Personal Assistant
Jackie Washam Cekovsky
12.2025 - 01.2026
- Hired to organize and assist in administrative work.
- Reviewed and sorted two thousand documents of online sheet music, focusing on artist classification, vocal range and stylistic elements.
- Assisted in the organization of the home, including grocery unloading, meticulously cleaning and coordinating moving of furniture arrangements to optimize home space.
Education
High School Diploma -
Pennsylvania Leadership Charter School
West Chester, PA06-2025
Skills
- Time management
- Customer service
- Strong work ethic
- Extensive vocabulary
- Business writing
- Training staff
- Scheduling
- Housekeeping
- Research and analysis capabilities
- Professional and mature
- Exceptional organization
- Detail-oriented mindset
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Social media savvy
Interests
Timeline
Personal Assistant
Jackie Washam Cekovsky
12.2025 - 01.2026
Host
Northbound
08.2023 - 06.2025
High School Diploma -
Pennsylvania Leadership Charter School