Jaden Petersen
Layton,UT
Summary
Friendly Ride Attendant focused on guest safety and positive experiences. Organized and attentive to identify and quickly resolve operational issues and maintain smooth operations. Customer-focused with excellent relationship-building and communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
McDonald's Restaurant
Kaysville, UT
06.2023 - 11.2024
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Prepared food items according to company standards for quality and presentation.
Customer Service Associate
McDonald's Restaurant
Brigham City, UT
02.2022 - 06.2024
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Completed opening, closing and shift change tasks by following company guidelines.
- Assisted in training new employees on restaurant procedures and policies.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
Grounds Crew Member
Cherry Hill Water Park
Fruit Heights, UT
05.2021 - 08.2022
- Provided proper upkeep of planters, paved areas or other grounds features.
- Trimmed or edged around flower beds, walks, or walls.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Cut and trimmed lawns using power mowers and edgers.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Operated landscaping equipment to maintain grounds and remove trees.
- Performed regular maintenance of grounds, including mowing, trimming, edging, pruning, and planting.
- Trained new employees in proper safety procedures related to groundskeeping activities.
- Cleaned up work sites after each job was completed; disposed of trash properly.
- Communicated with supervisors about any issues or concerns that arose during work hours.
- Removed debris from walkways and driveways with rakes or leaf blowers.
- Operated light construction equipment such as tractors, mowers, blowers, trimmers and other power tools.
Education
Working Toward HS Diploma -
Layton High School
Layton, UT05-2025
Skills
- Retail Sales
- Customer Service
- Grounds Maintenance
- Snow Removal
- Lawn Aeration
- Customer Service
- Lawn Care
- Commercial Landscaping
- Jobsite Safety
- Site Cleaning and Organization
- Physically Fit
- Weeding and Edging
- Landscape Maintenance
- Using Hand Tools
- Flexible and Adaptable
- Weather Tolerance
- Sod Laying
- Strong Work Ethic
- Responsible and Punctual
- Gardening Products
- Team Collaboration
- Machine Safety Practices
- Heavy Equipment Operation
- Personable and Friendly
- Physical Strength
- Rules and Regulations
- Customer Support
- Retail Marketing
- Sales Closing
- Guest Services
- Safety Regulations
- POS System Operation
Timeline
Customer Service Associate
McDonald's Restaurant
06.2023 - 11.2024
Customer Service Associate
McDonald's Restaurant
02.2022 - 06.2024
Grounds Crew Member
Cherry Hill Water Park
05.2021 - 08.2022
Working Toward HS Diploma -
Layton High School
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