Mason Rappold
Bel Air,MD
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager (Manager III)
Amazon
03.2021 - Current
- Promoted internally 3 times: Area Manager I, Area Manager II, Manger III (current)
- Spearheaded cost-saving initiatives that resulted in $588,000+ monthly savings across the fulfillment center.
- Led and developed a team of 50+ managers and associates, improving performance and engagement.
- Reduced process path defects by 50% month-over-month; decreased late shipments by 80%.
- Drove process improvements that increased department throughput by 20 units per hour.
- Collaborated with internal and external stakeholders to align logistics strategy and execution.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics (KPIs) to senior management.
Court Reporter
Veritext Legal Solutions
09.2020 - 09.2021
- Transcribed and reviewed legal proceedings with high accuracy and confidentiality.
- Managed case files and coordinated with legal professionals to ensure record integrity.
Service Agent
Enterprise Rent-A-Car
01.2018 - 01.2020
- Provided customer support and managed insurance/vendor communication to coordinate service.
- Maintained strong client relationships and ensured vehicle readiness.
Legal Intern
E. Bonner Law Offices
05.2019 - 08.2019
- Researched case law, coordinated with clients, and prepared legal documentation.
Education
Bachelor of Arts - Criminal Justice
University of Delaware
Newark, DE12.2020
Skills
- Project Management (Skillful)
- Process Improvement (Experienced)
- Team Leadership (Experienced)
- KPI Development (Experienced)
- Stakeholder Management (Experienced)
- Microsoft Excel (Experienced)
- Power BI (Experience)
- Data Analysis (Skillful)
- Change Management (Skillful)
- Problem-solving (Experienced)
- Operations Management (Experience)
LANGUAGES
Spanish (Proficient)
ADDITIONAL INFORMATION
- Willing to relocate
- Open to hybrid or remote work opportunities
Timeline
Operations Manager (Manager III)
Amazon
03.2021 - Current
Court Reporter
Veritext Legal Solutions
09.2020 - 09.2021
Legal Intern
E. Bonner Law Offices
05.2019 - 08.2019
Service Agent
Enterprise Rent-A-Car
01.2018 - 01.2020
Bachelor of Arts - Criminal Justice
University of Delaware