Summary
Overview
Work History
Education
Skills
Timeline
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Mason Riles

West Monroe,LA

Summary

I am currently enrolled at Louisiana Tech University in pursuet of my Mechanical Engineering bachelors degree. I have been granted the opportunity to work at a company that taught me great leadership and communication skills. Along with being able to rise quickly into their higher branch of leadership.

Overview

2
2
years of professional experience

Work History

Director

Chick-fil-A
West Monroe, LA
04.2023 - Current
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Assessed employee performance against established benchmarks or targets.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Generated reports to review data and issue corrective actions for improvements.
  • Collaborated with senior leadership to set long-term objectives for the company.

Supervisor

Chick-fil-A
West Monroe, LA
12.2022 - 04.2023
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Coached staff members to develop long-term career goals.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities, and monitored employee productivity to provide constructive feedback and coaching.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Planned and completed group projects, working smoothly with others.

Trainer

Chick-fil-A
West Monroe, LA
03.2022 - 12.2022
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Provided feedback on employee performance based on observed results during training sessions.

Team Member

Chick-fil-A
West Monroe, LA
08.2021 - 03.2022
  • Upheld high standards of productivity and quality in operations.
  • Maintained positive working relationship with fellow staff and management.
  • Promoted products through effective merchandising techniques.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
06-2021

Mechanical Engineering

Louisiana Tech University
Ruston, LA

Skills

  • Staff Development
  • Operations Management
  • Staff Management
  • Rules and Regulations
  • Financial Reporting
  • Issues Resolution
  • People Management
  • Level Headed in stressful situations
  • Strong Leader

Timeline

Director

Chick-fil-A
04.2023 - Current

Supervisor

Chick-fil-A
12.2022 - 04.2023

Trainer

Chick-fil-A
03.2022 - 12.2022

Team Member

Chick-fil-A
08.2021 - 03.2022

High School Diploma -

Quartz Hill High School

Mechanical Engineering

Louisiana Tech University

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Mason Riles