Mason Roberts

• Greet guests with a smile and create memorable moments—whether you’re popping popcorn or helping with a guest concern, you’ll listen actively and communicate clearly.
• Use AMC’s POS system to handle transactions with speed, accuracy, and a smile.
• Keep theatres, lobbies, and restrooms clean and welcoming.
• Follow instructions on safe use.
• Check tickets and direct guests to their auditorium with a helpful and friendly attitude.
• Help enforce the movie rating system in a way that’s respectful and clear.
• Monitor auditoriums for picture and sound quality, lighting, audience behavior, and potential piracy.
• Assist with opening and closing duties so every shift starts fresh and ends strong.
• Jump in to support fellow crew members when needed
• Help create an inclusive environment to ensure everyone feels welcomed, valued, and respected.

I helped the school with managing Chromebooks, desktops, and setting up printers, which has provided me with hands-on experience in technical support. I am familiar with utilizing support tools and documentation to assist in problem resolution. Supported the non experienced people up to the highly experienced with the technology the school had deployed.