Mason Rollings
Decatur,GA
Summary
Accomplished in elevating customer experiences and team performance, I excelled as a Manager at Starbucks, where I enhanced satisfaction and business growth through strategic leadership and problem-solving. Known for exceptional memory retention and customer service expertise, I consistently fostered loyalty and operational excellence, showcasing my ability to multitask and communicate effectively. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Grindhouse Killer Burgers
01.2023 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
Starbucks
01.2019 - 01.2023
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Handling Difficult Customers
- Memory retention
Timeline
Bartender/Server
Grindhouse Killer Burgers
01.2023 - Current
Manager
Starbucks
01.2019 - 01.2023
Georgia Gwinnett College
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