Mason Ross
Henrico,VA
Summary
As a dedicated CFA Team Member/Delivery Driver at Chick-fil-a Parham RD, I excelled in addressing customer complaints with professionalism and empathy, significantly enhancing team performance through superior customer service and problem-solving skills. Recognized for a positive attitude and collaboration, I quickly mastered job requirements, demonstrating a blend of hard and soft skills vital for success. I also made a few catering sales from customers who asked for that service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CFA Team Member/Delivery Driver
Bryan Fletcher
08.2021 - Current
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Certifications - Digital Marketing
University of Virginia
Charlottesville, VASkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
University of Virginia Certification for Digital Marketing
Google Ads
Google Analytics
Hubspot
Timeline
CFA Team Member/Delivery Driver
Bryan Fletcher
08.2021 - Current
Certifications - Digital Marketing
University of Virginia