Mason Scafati
Hackettstown,NJ
Summary
Dedicated professional with a proven track record at Spirit Halloween Store, adept in troubleshooting and electrical repair. Excelled in building and repair of animatronics. Effective problem-solving skills, ability to troubleshoot and work with hands. Skilled in maintaining high-pressure composure and promoting positive work environments.
Overview
2
2
years of professional experience
Work History
Stock Person
Shop Rite Food Market
Mansfield, NJ
02.2025 - Current
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Contributed to a positive work atmosphere through effective communication, teamwork, and problem-solving skills.
- Managed inventory storage in clean and organized fashion.
- Provided excellent customer service, assisting shoppers in locating desired items and answering inquiries about product features or availability.
Set up Store/Customer Service Representative
Spirit Halloween Store
Various Stores In Morris And Sussex Counties
07.2024 - 11.2024
- Set up displays in multiple stores prior to opening. Built and repaired the animatronics
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Cold Stone Creamery
Hackettstown, NJ
02.2024 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Spirit Halloween Store
Rockaway, NJ
08.2023 - 11.2023
- Set up displays and repair animatronics
- Assist customers
- Maintain inventory
Education
High School Diploma -
Warren County Technical High School
Washington, NJ06-2025
Skills
- Troubleshooting skills
- Conduit and raceway installation
- Hand and power tools
- Electrical repair
- Low-voltage systems
- Conduit bending
- Flexible schedule
- Problem-solving
- Wiring techniques
- Fixtures
Timeline
Stock Person
Shop Rite Food Market
02.2025 - Current
Set up Store/Customer Service Representative
Spirit Halloween Store
07.2024 - 11.2024
Customer Service Cashier
Cold Stone Creamery
02.2024 - 06.2024
Customer Service Representative
Spirit Halloween Store
08.2023 - 11.2023
High School Diploma -
Warren County Technical High School