Mason Smith
Helena,AL
Summary
Seasoned Customer Associate with 5+ years of experience dedicated to providing the highest quality of service. Committed to exceed expectation and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Best Buy
08.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Check truck orders and count items to make sure everything is accounted for.
- Consistently lifted materials weighing as much as fifty pounds.
- Learned to navigate the online system to keep stock accurate.
Customer Service Representative
Shipt
04.2021 - 05.2023
- Membership support, including retrieving data, providing updates to customers to create a great experience.
- Handled customer and shopper issues, provided solutions and would help problem solve.
- Maintain accounts and updating account information.
- Guide callers through troubleshooting, navigating the company site on using products and services offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Target
04.2018 - 04.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Check out customers when needed upfront.
- Unloaded the truck daily and organized the stock and merchandise.
- Worked the customer service desk occasionally and would do returns and exchanges.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Sales Associate
GameStop
10.2017 - 04.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Helena High School
Helena, AL05.2017
Skills
- Record Keeping
- Inbound and Outbound Calling
- Shipping and Receiving
- Merchandising
- Sales
- Heavy Lifting
- Problem-Solving
- Cleaning and Organizing
Timeline
Warehouse Worker
Best Buy
08.2023 - Current
Customer Service Representative
Shipt
04.2021 - 05.2023
Customer Service Associate
Target
04.2018 - 04.2021
Sales Associate
GameStop
10.2017 - 04.2018
High School Diploma -
Helena High School