Mason Smith
St. Charles
Summary
Developed exceptional communication and problem-solving abilities in fast-paced customer-focused environment. Skilled in addressing diverse customer needs and resolving issues efficiently, with focus on delivering excellent service. Aiming to transition into new field, leveraging transferable skills to contribute effectively in dynamic setting.
Overview
2
2
years of professional experience
Work History
Cashier
Dicks Sporting Goods
06.2023 - 07.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Operations Associate
Dicks Sporting Goods
06.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Customer Service Specialist
Dicks Sporting Goods
07.2025 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
St. Charles North High School
St. Charles, Illinois05-2025
No Degree -
Elgin Community College
Elgin, IL05-2025
Bachelor of Science - Biomedical Engineering
Saint Louis University
St. Louis, MO05-2028
Skills
- Hardworking, Passionate, Empathetic, Coordinated, Adaptable, Problem Solver, Leader, and Understanding
- Customer service
- Good communication skills
- Problem resolution
- De-escalation techniques
- Critical thinking
- Follow-up skills
Timeline
Customer Service Specialist
Dicks Sporting Goods
07.2025 - Current
Cashier
Dicks Sporting Goods
06.2023 - 07.2025
Operations Associate
Dicks Sporting Goods
06.2023 - Current
High School Diploma -
St. Charles North High School
No Degree -
Elgin Community College
Bachelor of Science - Biomedical Engineering
Saint Louis University
Awards
- Top 5 Seller, Chicago District, Dicks Sporting Goods
- Ap Scholar Award
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