Mason Smith

Problem solver with strong analytical and collaborative skills and a Bachelor of Science degree in Marketing. Desirous of joining and growing within a corporation, to utilize my advanced experience in public relations during my internships on Capitol Hill with Congress, NASCAR and FC Dallas as well as my sales experience at H&M. My job experience is that I worked at Infor Software as an associate consultant where I educated business owners on Infor’s software infrastructure to streamline their finance operations. Coming with great business acumen, comfort with engaging with strangers, and superior communication skills with a variety of customer groups.

Currently in my Governance role at Hilton I am a skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in hospitality, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

• Achieved 100% SLA's through effectively helping with Cases work, Audits and Goal completions..
• Collaborated with team of 5 in the development of Automated Audit process for Hilton.

• AWS Training - 3 1/2 hours

• 2019–2019 HOUSE OF REPRESENTATIVES/CAPITOL HILL INTERNSHIP CAPITOL HILL, WASHINGTON, DC
• Specialized in either legislative or communications related assignments depending on their interests.
• Responsible for researching legislation.
• Managed all analytical reporting and tax moderations.
• Assisted with constituent casework.
• Worked under Congressman Ken Buck, Representative of Colorado’s 4th district as an intern in his Capitol Hill Office in Washington, DC.
• Administrative duties include but not limited to making media statements and answering calls from Constituents as well as drafting formal congressional letters, policies (Foreign, US and Military) and segments in articles.
• Note Taker during congressional briefings and hearings.
• Conducted Site Tours of the Capital.
• 2018–2018 ADMINISTRATIVE INTERN FC DALLAS, FRISCO, TX
• Responsible for remote ticket sales for Dallas’s own Major League Soccer team.
• Maintained a high level of customer service via telephone as a support representative.
• Worked on a team of 5 on daily projects given by the FC Dallas sales supervisor.
• 2017–2017 ALL SUITES CONCIERGE TEXAS MOTOR SPEEDWAY, FORT WORTH, TX
• Responsible for monitoring all activities within the NASCAR suites area.
• By delivering exceptional customer service, I acted as the point of reference for guests who need assistance or information.
• Welcomed customers upon entrance, confirmed reservations and directed them to their appropriate suite.
• Provided effective support to other operational departments and customers when needed.