Mason Steinhauer
Portland,OR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Qualified Mental Health Specialist
Canopy Wellbeing
02.2022 - Current
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Continuously sought professional development opportunities to remain current on industry best practices and enhance clinical skills.
- Conducted drug and alcohol assessments and recommended a level of care that was appropriate for the client and their needs.
- Provided excellent customer service to employees calling in for mental health services.
Barista
Velodrome Coffee
09.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Often served as the only barista in the establishment while multitasking and providing excellent service to customers.
Server
The Delft Bistro
08.2018 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system (i.e., Toast, OpenTable) to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Over a year of experience as opening and closing bartender, completing and excelling at related tasks.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Ramona's Table
05.2018 - 08.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
The Corner Bar
06.2017 - 09.2017
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Science - Psychology
Northern Michigan University
Marquette, MI05-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Menu Memorization
- Tableside Etiquette
- Liquor, wine, and food service
- Point of Sale (POS) system operations
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Guest Engagement
- Memory retention
Timeline
Qualified Mental Health Specialist
Canopy Wellbeing
02.2022 - Current
Barista
Velodrome Coffee
09.2020 - 04.2021
Server
The Delft Bistro
08.2018 - 04.2021
Server
Ramona's Table
05.2018 - 08.2018
Server
The Corner Bar
06.2017 - 09.2017
Bachelor of Science - Psychology
Northern Michigan University
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