Mason Strunk
Buckner,KY
Summary
Motivated young professional experienced in customer engagement, service, and sales. Skilled in monitoring dangerous situations and providing assistance during medical emergencies. Highly experienced in the restaurant industry with a proven track record of serving customers with care and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Runner
Martinis Italian Bistro
Louisville , KY
12.2022 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Resolved guest complaints to maintain complete customer satisfaction.
Seasonal Sales Associate
Clayton & Crume
Louisville , KY
12.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Lifeguard
Lake Forest Country Club
Louisville , KY
05.2022 - 08.2024
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Prepared detailed incident reports following accidents or other incidents.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained neat and clean pool area and clean water.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Used training and medical supplies to examine injured people and administer first aid.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
Server
One Nineteen West Main
Lagrange , KY
08.2022 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
Baseball Umpire
South Oldham Little League
Crestwood , KY
05.2018 - 07.2020
- Ensured that all players, coaches, and spectators followed the rules of the game.
- Called balls and strikes accurately based on a pitcher's delivery.
- Confirmed with other umpires to ensure consistent calls throughout the game.
- Made rulings on plays such as tag-outs, force-outs, and home runs.
- Kept track of outs, innings, and score during the game.
- Communicated with team coaches when necessary to maintain good sportsmanship.
- Notified teams of any rule changes or violations during the game.
- Assisted in resolving disputes between players or coaches regarding calls made by other umpires.
- Attended pregame meetings with teams to discuss ground rules for each game.
- Inspected equipment prior to games to ensure safety standards were met.
- Provided feedback to coaches regarding their players' performance during games.
- Maintained knowledge of baseball rules and regulations in order to enforce them correctly.
- Filed reports after each game detailing any infractions or issues that arose.
- Managed time efficiently by keeping games on schedule while still allowing for breaks between innings.
- Checked field conditions before games to make sure it was safe for play.
- Educated new umpires on proper techniques for making calls during games.
- Acted as a mediator between opposing teams if arguments broke out between players or coaches.
- Maintained professional composure and calm demeanor when making tough calls and handling challenging situations.
- Managed safe and positive environment for players and spectators.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Maintained punctual and efficient games by starting on time and making quick and accurate calls.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
Education
Bachelor of Arts - Finance
Western Kentucky University
Bowling Green, KY05-2027
High School Diploma -
Oldham County High School
Buckner, KY05-2023
Skills
- Server Support
- Foodservice
- Order Verification
- Payment Processing
- Product Sales
- Guest Engagement
- First Aid
- Emergency Response
- CPR Certified
- Safety Training
- Team Collaboration
- Policy Reinforcement
- Decision-making skills
Certification
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
Accomplishments
- Presidents List For 4.0 GPA Fall of 2023
- President's List for 3.8 GPA Spring of 2024
Phi Gamma Delta
- Valued Member of Phi Gamma Delta at Western Kentucky University
References
References available upon request.
Timeline
Seasonal Sales Associate
Clayton & Crume
12.2023 - 12.2024
Food Runner
Martinis Italian Bistro
12.2022 - Current
Server
One Nineteen West Main
08.2022 - 12.2022
Lifeguard
Lake Forest Country Club
05.2022 - 08.2024
Baseball Umpire
South Oldham Little League
05.2018 - 07.2020
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
Bachelor of Arts - Finance
Western Kentucky University
High School Diploma -
Oldham County High School
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