Mason Templeman
Santa Clarita,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager/Employee
Hot Rod Hobbies
Santa Clarita, CA
07.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified customer needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Prepared and delivered appropriate presentations on products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Completed repairs and returned them back to customers in a timely fashion
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted customers and provided information about products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Negotiated deals and handled complaints or objections.
- Addressed customer questions and concerns regarding products and services.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Canyon High-school
Santa Clarita, CA05-2020
Skills
- Customer service
- Employee training
- Sales strategy
- Inventory management
- Mechanically inclined
- Problem Solving
- Personable
- Team leadership
- Verbal communication
- Negotiation skills
Timeline
Manager/Employee
Hot Rod Hobbies
07.2020 - Current
High School Diploma -
Canyon High-school