Mason Torrie
miramar,FL
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Medpro Staffing
11.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Little River Assisted Living Facility
07.2018 - 07.2021
Medical Assistant
All Medical Personnel
05.2014 - 11.2017
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Improved accuracy of patient records with meticulous data entry and management.
- Facilitated patient education by providing relevant health and procedure information.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
Customer Service Representative
Inktel Direct
02.2009 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Miami International Cardiology Consultants
08.2005 - 11.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Arts - Medical Assistant
Technical Career Institute
Miami Fl09-2005
High School Diploma -
Christian Cornerstone
Townsend, GA09-2004
Timeline
Medical Assistant
Medpro Staffing
11.2020 - Current
Medical Assistant
Little River Assisted Living Facility
07.2018 - 07.2021
Medical Assistant
All Medical Personnel
05.2014 - 11.2017
Customer Service Representative
Inktel Direct
02.2009 - 05.2013
Medical Assistant
Miami International Cardiology Consultants
08.2005 - 11.2008
Associate of Arts - Medical Assistant
Technical Career Institute
High School Diploma -
Christian Cornerstone
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