Mason Tucker
Scottsdale,AZ
Summary
- To secure a Call Center Specialist position at Behavioral Health Connections where professionalism, hard work, collaboration, and compassion will be used to provide effective, quality, and individualized care as well as maintaining a culture that aligns with the organization's and enhances the lives of patients.
Overview
6
6
years of professional experience
Work History
Lead Patient Navigator
Mind 24-7
Phoenix, AZ
09.2023 - Current
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Conducted initial intakes with new clients assessing their specific needs.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Provided support and mentoring for less experienced Case Managers.
- Coordinated referrals to outside providers for specialized services such as counseling or medical treatments.
- Advised clients on available resources within the community that could benefit them in their recovery process.
Patient Navigator
Mind 24-7
Scottsdale, Arizona
08.2022 - 09.2023
- Monitors daily activities and coordinates care with crisis center and outpatient staff
- Communicated with the clinical team to ensure client's goals and objectives are clear
- Coordinated with family members and team on service delivery methods and options
- Coordinated staffing with other team members
- Coordinates with clinical team regarding client appointments
- Provides recommendations to identify how to assist patients with any social determinant needs identified
- Works with members and family to educate on needed services as well as advocate for additional services identified
- Performed case management duties as defined in each member's individualized treatment plan
- Completed all needed documentation for behavioral services provided
- Attended supervision sessions as required
Patient Liaison
Mind 24-7
Scottsdale, Arizona
11.2021 - 08.2022
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Obtain and process intake documentation, insurance, as well as obtain consents
- Work with staff to provide patients and families with consistent and compassionate care.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
Patient Care Coordinator
Mind 24-7
Scottsdale, Arizona
09.2021 - 11.2021
- Maintain Safety and comfort for patients during stay
- Assist individuals with activities of daily living including eating, bathing, transferring
- Conduct and document patient's vitals, BAL, and urine drug screen, and pregnancy tests
- Intervenes with escalated individuals using therapeutic techniques to ensure the individuals safety and the safety of others on the unit.
MEAT AND SEAFOOD CLERK
Fry's Food and Drug
Scottsdale, Arizona
11.2017 - 09.2021
- Developed positive customer relationships through friendly greeting and excellent customer service
- Effectively communicates with customers, co-workers and management, provide team player attitude and fill in when needed
- Respond to customer inquiries regarding sale items, meat cuts, make selection recommendations and assist them in locating items in the store
- Label meat/seafood merchandise for display in cases, ensure cases are stocked and rotate products and merchandise to maintain freshness and appeal
- Maintain general sanitation of department of daily cleaning of grinder, meat containers, and storage room to meet OSHA regulations
- Receive and unload incoming shipments break down pallets, inventory good and ensure freshness prior to stocking.
Education
Bachelor of Science in Forensic Psychology -
Arizona State University
01.2022
Associates Degree in Psychology -
Paradise Valley Community College
01.2020
High School Diploma -
Chaparral High School
01.2017
Skills
- Care Coordination
- Community Resources
- Email and Telephone Etiquette
- Court Mandated Reporter
- Interdisciplinary Collaboration
- Positive Attitude
- Staff Management
- Problem-Solving
- Conflict Resolution
- Emotional Awareness
- Treatment Planning
- Decision-Making
- Direct Patient Care
References
- Amy Lee, BHMP Manager, Mind 24-7, (480)-255-9373
- Vincent Ekstrom, BHMP, Mind 24-7, (602)-489-9606
- Pradeep Iyer, Nurse Manager, Mind 24-7, (646)-678-1514
- Regina Panagsagan, Nurse, Mind 24-7, (951)-640-0596
- Gabrielle Lacy, Patient Navigator, Mind 24-7, (503)-409-0300
Timeline
Lead Patient Navigator
Mind 24-7
09.2023 - Current
Patient Navigator
Mind 24-7
08.2022 - 09.2023
Patient Liaison
Mind 24-7
11.2021 - 08.2022
Patient Care Coordinator
Mind 24-7
09.2021 - 11.2021
MEAT AND SEAFOOD CLERK
Fry's Food and Drug
11.2017 - 09.2021
Bachelor of Science in Forensic Psychology -
Arizona State University
Associates Degree in Psychology -
Paradise Valley Community College
High School Diploma -
Chaparral High School
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