Mason Tuttle
Watertown,MN
Summary
A seasoned professional with a proven track record at Lola's Lakehouse, I excel in operations oversight, beverage management and customer engagement, enhancing guest experiences and boosting satisfaction. Skilled in beverage and front-of-house management, my leadership significantly improves service standards and profitability. My approach combines strategic purchasing with a calm demeanor, driving success and positive outcomes.
Overview
8
8
years of professional experience
Work History
Beverage Manager/FOH Manager/Special Events Coordinator
Lola's Lakehouse
07.2021 - Current
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Used software to record ordering data and created organization and room storage system.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.
- Streamlined inventory management for optimal efficiency and cost savings.
- Collaborated with vendors for better pricing, leading to increased profit margins.
- Optimized staffing schedules based on anticipated business levels to ensure adequate coverage while minimizing labor costs.
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Developed unique drinks and special promotions to drive sales.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Collaborated with chefs to create seasonal drink menus and promotional offers.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Facilitated clear communication between clients, team members, and stakeholders throughout the entire event planning process.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Organized and implemented private events with as many as 80 guests.
- Streamlined event operations by developing efficient logistical processes for event setup and breakdown.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
Lead Bartender
Vandy's Grill
05.2019 - 07.2021
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server/Bartender/BOH Line Cook
O'Donovan's Irish Pub
05.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
- Maintained high standards of cleanliness, resulting in a consistently top-rated health inspection score.
- Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
- Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Monitored food quality and presentation to maintain high standards.
Food Runner/Busser/Server
Jake O'Connors
01.2016 - 04.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Education
High School Diploma -
Waconia High School
Waconia, MN06.2014
Skills
- Customer service experience
- Purchasing strategy
- Customer Engagement
- Customer service background
- Health and safety
- POS software proficiency
- Customer Complaint Resolution
- Menu development
- Operations Oversight
- Team Leadership
- Calm and Pleasant Demeanor
- Cost controls
- Front of House Management
- Event Coordination
Timeline
Beverage Manager/FOH Manager/Special Events Coordinator
Lola's Lakehouse
07.2021 - Current
Lead Bartender
Vandy's Grill
05.2019 - 07.2021
Server/Bartender/BOH Line Cook
O'Donovan's Irish Pub
05.2018 - 04.2019
Food Runner/Busser/Server
Jake O'Connors
01.2016 - 04.2018
High School Diploma -
Waconia High School
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